Patient Concierge & Registration Specialist

Summit Healthcare; Show Low, Northern (AZ, KY); Hybrid; USD 34,000 - 40,000; Full time

Job summary

Summit Healthcare in Show Low, AZ seeks a Customer Service Representative I for the Outpatient Surgery Center. You will greet patients, perform registration, verify demographic and insurance information, collect co-pays, explain scheduling, and help maintain a smooth patient flow.

The role demands excellent English communication, computer proficiency, attention to detail, ability to handle high patient volume, and strict HIPAA compliance; training provided.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills required.
• Medical terminology preferred.
• Knowledge of ICD-10-CM and CPT coding preferred.

Responsibilities

• Greet patients and assist with check-in and registration.
• Register and pre-register patients; collect demographics and insurance info.
• Collect co-pays and payments; balance receipts daily.
• Explain registration and scheduling processes; answer questions.
• Maintain a clean, organized check-in area and uphold HIPAA compliance.

Skills

Customer service

Communication

Computer skills

Organizational skills

Multitasking

Time management

Telephone etiquette

Reading & writing English

Typing 35+ wpm

Education

High school diploma or equivalent

Medical terminology

ICD-10-CM / CPT knowledge

Tools

Hospital Information Systems

MS Office

Email / Intranet

Job description

Summit Healthcare in Show Low, AZ seeks a Customer Service Representative I for the Outpatient Surgery Center. You will greet patients, perform registration, verify demographic and insurance information, collect co-pays, explain scheduling, and help maintain a smooth patient flow.

The role demands excellent English communication, computer proficiency, attention to detail, ability to handle high patient volume, and strict HIPAA compliance; training provided.