Patient Concierge - Receptionist

Prelude Fertility, Inc.; Sugar Land, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Paid parental leave

Paid time off

401(k) plan

Employee assistance program

Job summary

Aspire HFI – Sugar Land is hiring a full-time Medical Receptionist/Patient Concierge to warmly welcome patients, schedule appointments, answer phones, and handle front-office tasks. This role requires accuracy in EMR and insurance basics, plus HIPAA compliance.

The successful candidate will have a high school diploma or GED and at least one year of medical office experience, strong keyboarding skills, and a patient‑focused, professional manner.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's preferred
• One year of administrative medical office experience is required
• Proficiency in keyboarding skills and experience with electronic medical records
• Must be knowledgeable of HIPAA requirements

Responsibilities

• Welcome patients with compassion and professionalism, creating a positive experience
• Schedule, confirm, and coordinate appointments and follow-up visits
• Answer calls, respond to patient inquiries, and route messages to clinical team
• Register patients, update EMR, verify insurance information, and maintain documentation
• Collect copayments, process payments, and assist with basic billing questions
• Maintain patient confidentiality and HIPAA compliance
• Provide administrative support and assist front office operations

Skills

Medical front desk

EMR knowledge

HIPAA compliance

Phone etiquette

Education

High school diploma or GED

Job description

Aspire HFI - Sugar Land | 628L
16651 Southwest Fwy
Suite 400
Sugar Land, TX 77479, USA

Description

We are seeking to fill our full time Medical Receptionist/Patient Concierge position with an experienced individual who is a master at multi-tasking and loves to help make patients feel welcome upon arrival. The primary responsibilities will be scheduling, answering phones, and other duties such as patient online inquiries.

Hours: 7:45am – 5:00pm, Monday - Friday

Responsibilities include:

• Welcome patients with compassion and professionalism, creating a supportive and positive experience.
• Schedule, confirm, and coordinate appointments, procedures, and follow-up visits.
• Answer incoming calls, respond to patient inquiries, and route messages to the appropriate clinical team.
• Register patients, update electronic medical records (EMR), verify insurance information, and maintain accurate documentation.
• Collect copayments, process payments, and assist patients with basic billing and insurance questions.
• Maintain patient confidentiality and ensure compliance with HIPAA and clinic policies.
• Provide administrative support by preparing medical records, coordinating communication with clinical staff, and assisting with daily front office operations.

Skills & Requirements

• High school diploma or GED required - Associate's or Bachelor's preferred
• One year of administrative medical office experience is required
• Proficiency in keyboarding skills and experience with electronic medical records
• Must be knowledgeable of HIPAA requirements

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available .

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.