Patient Concierge & Front Desk Coordinator

Ultipro; Sugar Land (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO) + holidays

401(k) with company match

HSA contributions

Employee assistance program (EAP)

Job summary

Aspire HFI in Sugar Land, TX is seeking a full-time Medical Receptionist/Patient Concierge to manage front desk duties, scheduling, and patient communications. The role emphasizes welcoming patients and coordinating care with clinical staff.

The position requires HIPAA knowledge, strong organizational skills, and experience with EMR systems; candidates should have a high school diploma or GED and at least one year in a medical office.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's preferred.
• One year of administrative medical office experience required.
• Proficient keyboarding skills and experience with electronic medical records (EMR).
• Knowledge of HIPAA requirements.

Responsibilities

• Welcome patients with compassion and professionalism; create a positive experience.
• Schedule, confirm, and coordinate appointments, procedures, and follow-ups.
• Answer calls, respond to inquiries, route messages to clinical team.
• Register patients, update EMR, verify insurance, maintain documentation.
• Collect copays and assist with basic billing and insurance questions.
• Maintain patient confidentiality and HIPAA compliance.
• Provide front office support and coordinate with clinical staff.

Skills

Administrative experience

Customer service

HIPAA compliance

Keyboarding

Education

High school diploma or GED

Associate's or Bachelor's preferred

Tools

EMR software

Job description

Aspire HFI in Sugar Land, TX is seeking a full-time Medical Receptionist/Patient Concierge to manage front desk duties, scheduling, and patient communications. The role emphasizes welcoming patients and coordinating care with clinical staff.

The position requires HIPAA knowledge, strong organizational skills, and experience with EMR systems; candidates should have a high school diploma or GED and at least one year in a medical office.