Patient Concierge & Office Coordinator - Ophthalmology

Associated-Retinal-Consultants; Livonia (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Associated Retinal Consultants in Livonia, MI is seeking a Patient Coordinator/Medical Receptionist to be the warm first contact for patients, delivering excellent care and smooth check-in/out experiences.

The role requires strong communication, dependable attendance, and the ability to handle administrative tasks, scheduling, payments, and basic office duties while supporting the ophthalmology team.

Qualifications

• Provide excellent patient care and act as the first point of contact for patients.
• Greet patients professionally and maintain courteous communication.
• Support efficient check-in/out and administrative workflows.
• Develop familiarity with ophthalmology office routines and patient needs.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (external and internal) and ensure prompt, courteous service.
• Maintain urgency with patients and doctor schedules.
• Manage patient flow within the office and assist with check-in/out.

Skills

Customer service

Communication

Professionalism

Teamwork

Education

High school diploma or GED

1 year related experience or training

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Associated Retinal Consultants in Livonia, MI is seeking a Patient Coordinator/Medical Receptionist to be the warm first contact for patients, delivering excellent care and smooth check-in/out experiences.

The role requires strong communication, dependable attendance, and the ability to handle administrative tasks, scheduling, payments, and basic office duties while supporting the ophthalmology team.