Patient Concierge Front Desk - Weekend Availability & Bonus

AirSculpt; Boston (MA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health insurance

401(k) & Roth IRA

Paid time off

Job summary

AirSculpt is hiring a Front Desk Receptionist (Patient Concierge) in Boston to serve as the key link with new consultations and patients. The role requires open availability, including Saturdays, to ensure top-quality attention and care in all patient interactions.

The position supports a busy practice, manages scheduling, medical records, and clinic operations while maintaining a professional demeanor and excellent communication with patients and staff.

Qualifications

• At least 1 year experience in front desk or administrative support interfacing with clients, patients, or vendors.
• Experience with scheduling tools (i.e. My Aesthetics Pro)
• Experience with patient charts and/or managing a complex filing system
• Experience managing a high volume of calls and directing calls, messages, and prioritizing incoming tasks
• Professional demeanor and presentation
• Excellent communication skills, both verbal and written
• Strong computer skills with proficiency in G-Suite (Email, Calendar, Sheets, Docs)
• Impeccable organizational skills
• Demonstrated experience in caring for customers/patients, preferably in healthcare or service setting
• Ability to self-motivate while being a team player
• Full-time and weekend availability (Saturday and Sunday)
• Bilingual preferred (English/Spanish)

Responsibilities

• Welcome patients to the practice; answer the phone promptly and professionally
• Manage the clinic schedule and patient appointments; ensure check-in is handled per policy
• Create, maintain and file medical records
• Ensure that the practice and working areas are clean and stocked; inform management when stock is low
• Maintain a positive attitude and contribute toward a quality work environment
• Assist in all areas of daily operation as requested by the Practice Manager
• Other tasks as assigned by management

Skills

Customer service

Verbal and written communication

Scheduling tools

G-Suite proficiency

Organizational skills

Professional demeanor

Bilingual (English/Spanish)

Front desk experience

Tools

My Aesthetics Pro

Job description

AirSculpt is hiring a Front Desk Receptionist (Patient Concierge) in Boston to serve as the key link with new consultations and patients. The role requires open availability, including Saturdays, to ensure top-quality attention and care in all patient interactions.

The position supports a busy practice, manages scheduling, medical records, and clinic operations while maintaining a professional demeanor and excellent communication with patients and staff.