Patient Concierge & Front Desk Specialist

CAO; Town of Hanover, Glen Burnie (NY, MD); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading Orthopaedics practice in New York seeks a Front Desk Coordinator to ensure smooth operations at therapy locations. This role includes providing excellent customer service, scheduling appointments, and managing patient documentation. Candidates must possess a High School Diploma or GED, CPR certification, and at least 1 year of administrative experience, preferably in a medical environment. Strong organizational and communication skills are required. The role adheres to a professional standard and requires a supportive interaction with patients and staff.

Qualifications

• 1+ years’ experience in administrative roles, preferably in a medical environment.
• Thorough knowledge of CPT & ICD-10 coding procedures.
• Strong oral and written communication skills.

Responsibilities

• Provide quality customer service to all patients and vendors.
• Schedule, cancel, and reschedule patient appointments.
• Monitor inventory of office supplies and orders.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Communication skills

Proficiency in office technologies

Education

High School Diploma or GED

CPR for Healthcare Providers certification

Tools

Electronic medical records

Windows based office technologies (e.g., Word, Excel)

Job description

A leading Orthopaedics practice in New York seeks a Front Desk Coordinator to ensure smooth operations at therapy locations. This role includes providing excellent customer service, scheduling appointments, and managing patient documentation. Candidates must possess a High School Diploma or GED, CPR certification, and at least 1 year of administrative experience, preferably in a medical environment. Strong organizational and communication skills are required. The role adheres to a professional standard and requires a supportive interaction with patients and staff.