Patient Concierge & Front Desk Specialist

Santa Cruz Community Health; Santa Cruz (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

PTO from day one

401(k) with 2% auto-enrollment and 2%‑

Wellness reimbursement

Telecommuting stipend (as applicable)

License & certification fee reimburse.

Job summary

Santa Cruz Community Health seeks a Front Office Assistant in Santa Cruz, CA. The role manages patient check-ins, registrations, and EHR documentation, delivering courteous, accurate service in a fast-paced clinic setting.

The ideal candidate is organized, detail-oriented, and committed to patient-centered care, with availability for some evenings and Saturdays and a bilingual English/Spanish preference. Salary ranges from $23.23 to $26.23 per hour plus differential.

Qualifications

• High School Diploma or GED.
• Experience or strong interest in working in a clinic or healthcare-related setting.
• Availability to work some evenings and Saturdays.
• Excellent customer service, communication, and follow-through.
• Bilingual in English and Spanish.
• Bachelor’s degree in a related field.
• Familiarity with EHR systems and insurance plans.
• Understanding of HIPAA regulations and clinical processes.

Responsibilities

• Follow front office procedures and clinic policies.
• Accurately manage patient check-in, registration, and EHR documentation.
• Apply relevant federal and state regulations, including HIPAA.
• Provide timely, respectful, and patient-centered service.
• Communicate clearly and professionally, both verbally and in writing.
• Demonstrate initiative, attention to detail, and strong follow-through.
• Maintain a positive, team-oriented approach with staff and patients.
• Use sound judgment and critical thinking in daily tasks.
• Complete assignments accurately and on time.
• Maintain reliable attendance and punctuality.

Skills

Customer service

Communication

Attention to detail

Teamwork

Bilingual English/Spanish

Education

High School Diploma or GED

Bachelor’s degree in a related field

Tools

EHR systems

Insurance plans knowledge

Job description

Santa Cruz Community Health seeks a Front Office Assistant in Santa Cruz, CA. The role manages patient check-ins, registrations, and EHR documentation, delivering courteous, accurate service in a fast-paced clinic setting.

The ideal candidate is organized, detail-oriented, and committed to patient-centered care, with availability for some evenings and Saturdays and a bilingual English/Spanish preference. Salary ranges from $23.23 to $26.23 per hour plus differential.