Patient Concierge & Front Desk Specialist

CommonSpirit Health; Elk Grove (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients, manage front-desk duties, and serve as the main clinic phone contact. You will collect demographics and insurance details, verify coverage, schedule appointments, and handle messages to support efficient clinic operations.

The role emphasizes empathy, efficient service, and adherence to scripted communication while contributing to high-quality patient care across California clinics.

Qualifications

• Six months of outpatient receptionist or equivalent high-volume customer service experience.
• High School diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding and computer skills required.
• Experience with electronic practice management system preferred.

Responsibilities

• Greet patients and provide superior customer service at the front desk.
• Serve as the primary phone contact for the clinic and relay messages.
• Collect and update demographics and insurance information; verify health plan eligibility.
• Schedule appointments using the electronic practice management system.
• Perform clerical duties to support daily clinic operations.

Skills

Customer service

Interpersonal skills

Organizational skills

Keyboarding

Computer skills

Multi-line phones

Education

High School diploma

Tools

Electronic practice management system

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients, manage front-desk duties, and serve as the main clinic phone contact. You will collect demographics and insurance details, verify coverage, schedule appointments, and handle messages to support efficient clinic operations.

The role emphasizes empathy, efficient service, and adherence to scripted communication while contributing to high-quality patient care across California clinics.