Patient Access & Scheduling Specialist

Dignity Health; Rancho Cordova (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative in California. In this role, you will greet patients and visitors, serve as the primary phone contact, and distribute messages across the clinic to ensure smooth operations.

You will collect demographics, verify insurance eligibility, document messages, and schedule appointments using the electronic practice management system, contributing to daily clinic goals and quality patient care.

Qualifications

• Six (6) months experience in outpatient setting as a Medical Office Receptionist or equivalent high-volume customer service role.
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding and computer software experience required; familiarity with standard office equipment.

Responsibilities

• Greet patients and visitors and provide excellent customer service.
• Serve as primary phone contact for clinic calls and route messages.
• Collect and update demographics and insurance information; verify health plan eligibility.
• Take complete and accurate messages and schedule appointments using the practice management system.
• Perform other clerical duties to support daily clinic operations.

Skills

Customer service

Interpersonal skills

Organizational skills

Keyboarding

Communication

Education

High School diploma or equivalent

Tools

Electronic practice management system

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative in California. In this role, you will greet patients and visitors, serve as the primary phone contact, and distribute messages across the clinic to ensure smooth operations.

You will collect demographics, verify insurance eligibility, document messages, and schedule appointments using the electronic practice management system, contributing to daily clinic goals and quality patient care.