Patient Concierge - Front Desk Registration (Onsite)

GOEBEL FIXTURE COMPANY; North Liberty (IA); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

401k

Long Term Disability

Short Term Disability

Life Insurance

PTO and Paid Holidays

Job summary

Sagent Behavioral Health is hiring for a Front Office Registration role at its North Liberty location. This onsite, full-time position handles patient intake, referrals, scheduling, and insurance verification while delivering empathetic service to ensure a smooth first experience for patients.

Typical schedule is Monday–Friday, 9:00 AM–5:30 PM with competitive benefits and a non-exempt status. Prior healthcare exposure and a high school diploma are strongly preferred.

Qualifications

• Highschool diploma or equivalent is required.
• Experience working in health care facilities is preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail is essential.

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Maintain awareness in trends, patterns, and needs for new services.
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.

Skills

Attention to detail

Prioritization

Education

Highschool diploma or equivalent

Job description

Sagent Behavioral Health is hiring for a Front Office Registration role at its North Liberty location. This onsite, full-time position handles patient intake, referrals, scheduling, and insurance verification while delivering empathetic service to ensure a smooth first experience for patients.

Typical schedule is Monday–Friday, 9:00 AM–5:30 PM with competitive benefits and a non-exempt status. Prior healthcare exposure and a high school diploma are strongly preferred.