Patient Concierge & Front Desk Coordinator

CHAS Health; Spokane (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual milestone bonus

Health coverage

401(k) with employer match

PTO more than 6 weeks

Tuition assistance

Childcare reimbursement

CME & license fee reimbursement

Job summary

CHAS Health is seeking a Front Desk/Administrative Support professional at one of our Spokane clinics. You will greet patients, verify information, collect co-pays, schedule appointments, and enter demographics into the EHR. You’ll help maintain patient flow and ensure accuracy.

This role supports our mission with a focus on respectful, equitable care. HS diploma preferred; strong computer skills and clear communication are required.

Qualifications

• HS diploma or equivalent preferred.
• Customer service experience preferred.
• Multi-line telephone experience preferred.
• Computer skills required.
• Ability to clearly communicate information to patients.

Responsibilities

• Greet patients upon arrival and verify appointment time, insurance and personal information.
• Schedule patient appointments according to guidelines to meet productivity targets.
• Reconcile daily receipts and petty cash.
• Enter patient demographics into the EHR system.
• Ensure intake forms are complete and accurate before processing.
• Answer calls professionally and direct callers appropriately.
• Schedule translators as needed.
• Maintain patient confidentiality and respect in all interactions.
• Monitor waiting room for cleanliness and security.

Skills

Computer skills

Clear communication

Accurate handwriting/spelling

Basic math

Customer service

Education

HS diploma or equivalent preferred

Job description

CHAS Health is seeking a Front Desk/Administrative Support professional at one of our Spokane clinics. You will greet patients, verify information, collect co-pays, schedule appointments, and enter demographics into the EHR. You’ll help maintain patient flow and ensure accuracy.

This role supports our mission with a focus on respectful, equitable care. HS diploma preferred; strong computer skills and clear communication are required.