Patient Concierge & Front Desk Coordinator

The US Oncology Network; Spokane (WA); On-site; USD 38,000 - 54,000; Full time

Job summary

Cancer Care Northwest is seeking a friendly and professional Front Office Receptionist in Spokane, WA. You will greet patients, collect demographics and insurance information, and ensure forms are complete and signed per policy.

The role supports clinic staff, handles insurance details, and assists with daily financial closeouts and front-office tasks. The position requires a High School Diploma and at least 3 years of customer service experience in an office setting; medical office background

Qualifications

• High School Diploma or a General Education Degree.
• Minimum three (3) years’ customer service in an office setting.
• It is preferred that an individual has previous medical office experience.

Responsibilities

• Greet patients and visitors in a prompt, courteous and professional manner.
• Obtain demographic and insurance information, and copies of insurance cards and driver's license.
• Collect co-pays and other out-of-pocket amounts at the time of visit and balance with the deposit report.
• Perform end-of-day financial close-out and prepare reports for the CBO.
• Maintain lobby and coffee area in a neat, orderly manner.
• Follow policies to contribute to front office efficiency and cover other front office duties as needed.
• Prepare correspondence, memos, and forms as requested by supervisor.

Skills

Customer service

Education

High school diploma or GED

Job description

Cancer Care Northwest is seeking a friendly and professional Front Office Receptionist in Spokane, WA. You will greet patients, collect demographics and insurance information, and ensure forms are complete and signed per policy.

The role supports clinic staff, handles insurance details, and assists with daily financial closeouts and front-office tasks. The position requires a High School Diploma and at least 3 years of customer service experience in an office setting; medical office background