Patient Concierge & Front Desk Coordinator

Aria Community Health Center; Porterville (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Aria Community Health Center is seeking a friendly receptionist to support patient services at our Porterville clinic. You will greet visitors, schedule appointments, screen registrations, and assist with eligibility enrollment for Medi-Cal, Covered California, and other programs.

The role requires strong confidentiality, excellent English and Spanish communication, and a flexible, team-oriented approach to busy clinic environments.

Qualifications

• Confidentiality and HIPAA awareness with professional discretion.
• Excellent customer services and interpersonal communication in English and Spanish preferred.
• Diplomacy and tact to interact with diverse patients and staff.

Responsibilities

• Performs day-to-day administrative tasks: word processing, scanning, faxing, data entry.
• Answers phones, transfers calls, and maintains adequate phone coverage.
• Welcomes patients and guides them to the appropriate service area.
• Screens patients for registration updates and appointment needs.
• Assists with insurance enrollment and explains options.
• Verifies payment methods and collects dues at point of visit.
• Maintains front-desk organization and triages patient flow.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Typing 45 WPM

10-key calculator

Computer data entry

Job description

Aria Community Health Center is seeking a friendly receptionist to support patient services at our Porterville clinic. You will greet visitors, schedule appointments, screen registrations, and assist with eligibility enrollment for Medi-Cal, Covered California, and other programs.

The role requires strong confidentiality, excellent English and Spanish communication, and a flexible, team-oriented approach to busy clinic environments.