Patient Concierge & Front Desk Coordinator

EyeCare Partners; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

401k match

PTO & holidays

Maternity leave

Base pay

Employee discounts

Job summary

The Cincinnati Eye Institute is seeking a full-time Patient Coordinator to be the first point of contact for patients, facilitating a smooth check-in and check-out experience while delivering friendly service.

Responsibilities include answering phones, guiding patients through appointments, collecting payments, and supporting daily office operations. The role requires reliability, a strong work ethic, and willingness to work at multiple locations as needed.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience or training.
• Strong customer service and communication skills.

Responsibilities

• Provide exceptional customer service during every patient encounter.
• Answer phones promptly and courteously.
• Manage patient flow and ensure timely check-in/out.
• Collect payments and reconcile daily totals.
• Perform general office duties as assigned.

Skills

Customer service

Professional demeanor

Team oriented

Adaptability

Time management

40+ hour availability

Reliable transportation

Education

High school diploma or GED

One year related experience or training

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

The Cincinnati Eye Institute is seeking a full-time Patient Coordinator to be the first point of contact for patients, facilitating a smooth check-in and check-out experience while delivering friendly service.

Responsibilities include answering phones, guiding patients through appointments, collecting payments, and supporting daily office operations. The role requires reliability, a strong work ethic, and willingness to work at multiple locations as needed.