Patient Concierge & Front Desk at Pain Clinic

ECAA - Anesthesia Specialists; Goldsboro (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

Paid time off

Retirement plan

Vision insurance

Job summary

East Carolina Anesthesia Associates' ECPC Pain division in Goldsboro is seeking a friendly Front Desk Receptionist to welcome patients, verify insurance, schedule appointments, and process payments in a busy clinic.

You will answer calls, check patients in/out, obtain authorizations, use EMR (eClinicalWorks), and maintain HIPAA compliance while delivering courteous service in a fast-paced environment.

Qualifications

• High school diploma required.
• Two years’ medical front desk receptionist experience required.
• Knowledge of medical terminology and insurance verification.
• Knowledge of prior authorizations and referral management preferred.
• Proficient with EMR systems.

Responsibilities

• Greet patients professionally and warmly on arrival.
• Answer calls and direct to appropriate staff.
• Check patients in and out and verify insurance.
• Obtain authorizations for procedures as needed.
• Schedule new and returning patients in the EMR.
• Collect co-pays and payments at visit time.
• Prepare appointment cards and update patient records.
• Maintain HIPAA confidentiality and professional demeanor.

Skills

Communication skills

Team collaboration

Multi-tasking

Time management

Problem solving

Education

High school diploma

Two years’ medical front desk receptionist experience

Tools

eClinicalWorks EMR

Job description

East Carolina Anesthesia Associates' ECPC Pain division in Goldsboro is seeking a friendly Front Desk Receptionist to welcome patients, verify insurance, schedule appointments, and process payments in a busy clinic.

You will answer calls, check patients in/out, obtain authorizations, use EMR (eClinicalWorks), and maintain HIPAA compliance while delivering courteous service in a fast-paced environment.