Customer Intake Associate (Full-Time)

Renew Cannabis Co.; Staunton (VA); On-site; USD 22,000 - 32,000; Full time

Job summary

AYR Wellness in Staunton, VA, is hiring an Intake team member for our dispensaries. You greet patients and customers in person and over the phone, provide information, and support front desk operations while maintaining a welcoming tone and a clean lobby.

The role requires excellent customer service, ability to learn about cannabis products, and flexibility to work varied shifts. You will validate IDs, enter data into the POS, answer calls and emails, and coordinate with store leadership to

Qualifications

• Proven customer service experience in retail or hospitality.
• Communicate effectively with customers and team members.
• Able to pass background checks and adhere to state policies.

Responsibilities

• Provide the highest level of customer service while interacting with patients and customers on-site and over the phone.
• Process patients by validating identification and entering information into our POS system.
• Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files.
• Provide all new patients/customers with a brief explanation of services.
• Learn about cannabis products offered and be willing to learn more.
• Manage visitor access of vendors and contractors with Store Manager or Assistant Manager
• Act as liaison to all departments on security needs
• Maintain cleanliness and organization of front desk and lobby areas, ensuring a safe, guest-ready environment

Skills

Customer service

Communication

Hospitality experience

Retail experience

Education

High school diploma/GED

Job description

Company Description

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada,Virginia, and Delaware. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.

At Ayr, our strength lies in our people. We’re re-imagining how we work across every part of our business, and we’re looking for builders and doers to roll up their sleeves and help shape what’s next.

The cannabis industry is fast-moving, complex, and full of opportunity. Together, we’re not only shaping a company, but also building the future of cannabis. At Ayr you’ll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.

For more information, please visit www.ayrwellness.com.

Job Summary

The Intake position is the initial first point of contact for our Dispensaries. So, you set the tone! It is imperative that all patients and customers are greeted, both in-person and over-the-phone, with a positive and warm welcome. Must have strong customer service skills, a great outgoing attitude, along with a stellar work ethic. The Intake team member is also responsible for cleanliness of the front desk and lobby area.

Duties and Responsibilities

• Provides the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality.
• Process-in patients and customers by validating identification and entering information into our POS system.
• Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files.
• Provide all new patients/customers with a brief explanation of services.
• Become well educated with all cannabis products offered and/or be willing to learn
• Manage all visitor access of vendors, contractors, etc., partnered with Store Manager or Assistant Manager
• Act as the liaison to all departments on security needs
• Motivated to learn and execute new tasks during downtime
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
• Works in a timely manner and strives to increase productivity
• Demonstrated oral and written communication capabilities

Education

High school diploma/GED required

Experience

1-3 years working in a retail setting or inventory setting

Working conditions

• Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures
• Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors

Physical requirements

• Able to perform general administrative activities
• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent

Compensation: $19.25 per hour

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.