Pediatric Care Concierge & Referrals Coordinator

Nicklaushealth; Miami (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Nicklaushealth is seeking a Clerical/Administrative professional to orchestrate patient referrals and scheduling within NCPS-NEUROSURGERY. You will act as a vital link among referring providers, patients, families, and internal teams to ensure timely access to care at Nicklaus Children’s.

Responsibilities include coordinating referrals, scheduling appointments, handling records, and delivering exceptional customer service while maintaining confidentiality and using EMR and Microsoft Office tools.

Qualifications

• 1-3 years of customer service and/or healthcare experience.
• Knowledge of CPT, HCPCS and ICD coding preferred.
• Ability to communicate clearly with physicians, nurses and other staff.
• Detail-oriented with accurate documentation.
• Proficient in EMR and Microsoft Office tools.
• Able to handle confidential information.

Responsibilities

• Coordinate and process patient referrals to completion with precision and accuracy.
• Schedule patients and notify them of appointment information.
• Communicate physician/clinician needs or outstanding items regarding patients.
• Assist with obtaining relevant medical records and documentation.
• Accommodate high-priority patient needs.
• Address referral requests via all modalities within 48 hours.
• Provide extraordinary customer service to internal and external customers.
• Verify payer information and seek authorization and/or referral as needed; upload documents to the encounter.
• Communicate with departments to address issues and special needs.
• Schedule minimum number of appointments as directed by leadership.
• Participate in process improvement activities.

Skills

Customer service

Healthcare experience

Communication skills

Attention to detail

Multi-tasking

Phone etiquette

Teamwork

Confidentiality

Care coordination

Relationship building

Tools

EMR systems

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Nicklaushealth is seeking a Clerical/Administrative professional to orchestrate patient referrals and scheduling within NCPS-NEUROSURGERY. You will act as a vital link among referring providers, patients, families, and internal teams to ensure timely access to care at Nicklaus Children’s.

Responsibilities include coordinating referrals, scheduling appointments, handling records, and delivering exceptional customer service while maintaining confidentiality and using EMR and Microsoft Office tools.