Patient Concierge & Clinic Support

Wentworth-Douglass Hospital; Dover (NH); On-site; USD 25,000 - 32,000; Part time

Job summary

Wentworth-Douglass Hospital in Dover, NH, is seeking a part-time Clinic/Practice Assistant for our primary care practice on Rollinsford Road. The role is onsite four days a week, 8:30 a.m.

to 5:00 p.m., with a focus on front-desk duties and excellent customer service. You will perform administrative tasks, schedule appointments, greet patients, answer calls, process billing forms, and support patient flow under supervision.

Qualifications

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• May monitor patients in waiting room and respond to needs for information.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.

Responsibilities

• Provide front-desk support and scheduling to ensure smooth clinic operations.
• Assist patients and visitors; maintain patient privacy and confidentiality.
• Support billing and documentation tasks as part of the office workflow.

Skills

Customer service

Communication skills

Front desk

Education

High School Diploma or Equivalent

Job description

Wentworth-Douglass Hospital in Dover, NH, is seeking a part-time Clinic/Practice Assistant for our primary care practice on Rollinsford Road. The role is onsite four days a week, 8:30 a.m.

to 5:00 p.m., with a focus on front-desk duties and excellent customer service. You will perform administrative tasks, schedule appointments, greet patients, answer calls, process billing forms, and support patient flow under supervision.