Clinic/Practice Assistant, Cardiology

Mass General Brigham; Dover (NH); On-site; USD 24,397 - 31,960; Full time

Job summary

Mass General Brigham is seeking a full-time Clinic/Practice Assistant at Wentworth-Douglass Hospital in Dover, NH. The role involves supporting the operations of a community-based cardiology practice, performing various administrative tasks to ensure a high-quality patient experience.

Qualified candidates require a High School Diploma or equivalent, with strong communication and organizational skills. The position offers a paycheck range of $17.71 - $23.20 per hour, and follows a 40-hour work week, all within an onsite work environment.

Qualifications

• 0-1 year healthcare office experience.
• Basic proficiency with Microsoft Office Suite.
• Ability to use a phone system and manage non-routine calls.

Responsibilities

• Perform routine administrative and clerical duties.
• Greet and assist patients.
• Process patient billing forms.

Skills

Microsoft Office Suite

Time management

Organizational skills

Verbal communication

Written communication

Education

High School Diploma or Equivalent

Job description

Position Overview

Full‑time, 40‑hour Clinic/Practice Assistant at Wentworth‑Douglass Hospital, 19 Old Rollinsford Road, Dover, NH.

Responsibilities

Clinic/Practice Assistants support the operations of a community‑based cardiology practice, serving as gatekeepers and ensuring a high‑quality patient experience. Key duties include:

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as “Super User” for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

High School Diploma or Equivalent required; no experience in lieu of a degree; 0-1 year healthcare office experience; basic proficiency with Microsoft Office Suite; knowledge of office operations and standards; ability to use a phone system and manage non‑routine calls; strong written communication skills including email, memos, and letters; effective verbal communication; time management and organizational skills.

Additional Job Details

Strongly preferred: adaptability, thriving in a fast‑paced healthcare environment, understanding of medical terminology, and experience or familiarity with referral coordination.

Job Details

• Remote Type: Onsite
• Work Location: 19 Old Rollinsford Road, Dover, NH
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $17.71 - $23.20 per Hour
• Grade: 2

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.