Patient Concierge & Check-In Coordinator

University of Utah Health; Snowbird (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Multilingual candidates welcome

Job summary

University of Utah Health is seeking a front desk patient access representative at the Snowbird Ski Clinic to warmly greet patients, complete registrations in Epic, verify insurance, collect payments, and direct patients to the correct departments. You will also support scheduling and communications with care teams to ensure a smooth patient flow.

This role requires strong communication, organizational skills, and the ability to multitask in a busy clinical environment.

Qualifications

• Basic understanding of clinic scheduling, registration, and referral processes in Epic.
• Basic knowledge of insurance entry and verification processes in Epic.
• Familiarity with patient tools such as MyChart & kiosks.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to handle financial transactions accurately.
• Ability to multitask and manage multiple responsibilities efficiently.
• Ability to provide clear instructions and guidance to patients.
• Ability to facilitate effective communication between patients and clinical teams.

Responsibilities

• Greets and assists patients and visitors with check-in, completing all necessary registration steps in Epic, including insurance verification, demographic updates, obtaining signatures on forms, and point-of-service payments.
• Communicates clearly to clinic staff, providers, and care teams, to support a smooth process and positive experience for everyone.
• Schedules appointments, including follow-up visits, ensuring coordinated visits with doctors, radiology, and labs when needed. Manages waitlist or basic referral coordination as needed.
• Manages phone communications by answering calls, addressing voicemails, and handling telephone encounters efficiently.
• Reconciles appointment statuses, closes and reconciles cash drawers, and ensures accurate financial reporting.
• Assists patients with self-registration and arrival processes (MyChart & kiosks), educates them on forms and requirements, and troubleshoots any issues.
• Assists with completing questionnaires and obtaining applicable release forms, guides patients to correct areas, and provides wayfinding support.
• Reviews and works to refine scheduling to optimize appointments and ensure accuracy.

Skills

Communication

Multitasking

Interpersonal skills

Time management

Customer service

Financial handling

Education

High school diploma or equivalent

Tools

Epic scheduling

MyChart

Kiosks

Job description

University of Utah Health is seeking a front desk patient access representative at the Snowbird Ski Clinic to warmly greet patients, complete registrations in Epic, verify insurance, collect payments, and direct patients to the correct departments. You will also support scheduling and communications with care teams to ensure a smooth patient flow.

This role requires strong communication, organizational skills, and the ability to multitask in a busy clinical environment.