Patient Concierge & Care Coordinator

PALM Health, LLC; St. Louis, Northern (MO, KY); Hybrid; USD 41,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits

PALM services access

Community that cares

Job summary

PALM Health in St. Louis, MO is seeking a Patient Liaison in our Medical Practice to serve as the primary point of contact for a designated medical provider, coordinating day-to-day operations with warmth and professionalism.

This role emphasizes preparing providers for appointments, educating patients, handling follow-ups, and facilitating post-visit needs such as labs, supplements, and referrals. Collaboration across teams ensures seamless continuity of care for our patients.

Qualifications

• Bachelor’s degree (B.S. or B.A.) or LPN (required)
• One year’s medical office experience (required); will consider other combinations of education and experience
• Experience with medical terminology and working in a clinic or hospital setting (required)
• Completion of coursework in medical terminology and medical records (preferred)
• Strong computer and word processing skills (required)
• EMR and scheduling experience (preferred)

Responsibilities

• Serve as the primary point of contact for a designated medical provider, managing day-to-day coordination and communication.
• Ensure providers are fully prepared for their appointments with organized schedules and up-to-date patient information.
• Deliver exceptional client service by educating patients, managing follow-ups, and facilitating post-visit needs like labs, supplements, and referrals.
• Communicate with warmth, clarity, and attentiveness to ensure seamless continuity of care.
• Coordinate with internal and external providers, retrieve medical records, and help relay wellness recommendations in line with our whole-person approach.
• Support team operations by stepping into clinical or administrative roles when qualified and needed.

Skills

clear communication

compassionate listening

collaborative environment

problem solving

computer and word processing skills

Education

Bachelor’s degree (B.S. or B.A.)

Licensed Practical Nurse (LPN)

Tools

EMR experience

Scheduling experience

Job description

PALM Health in St. Louis, MO is seeking a Patient Liaison in our Medical Practice to serve as the primary point of contact for a designated medical provider, coordinating day-to-day operations with warmth and professionalism.

This role emphasizes preparing providers for appointments, educating patients, handling follow-ups, and facilitating post-visit needs such as labs, supplements, and referrals. Collaboration across teams ensures seamless continuity of care for our patients.