Patient Concierge & Access Coordinator

St. Luke’s University Health Network; Pocono Summit (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke's University Health Network seeks an attentive administrative professional to engage patients, manage front-desk duties, and support clinic operations.

You will perform check-in/out, scheduling, consent, and real-time eligibility verification, while delivering courteous service to patients navigating care processes. We value one year of healthcare-related customer service experience and a High School diploma, with preference for administrative training backgrounds.

Qualifications

• High School graduate; preference for grads of admin training programs.
• Minimum one year practice-based experience in a similar healthcare setting preferred.
• Customer service experience preferred.

Responsibilities

• Engages patients politely and promptly during all interactions.
• Handles check-in, check-out, pre-registration and real-time eligibility verification.
• Manages appointment/scheduling and payment collection at point of service.
• Provides waiting room concierge service and kiosk check-in support.
• Supports practice opening/closing, mail deliveries, cash reconciliation, faxes processing.
• Assists colleagues by addressing in-basket clerical pool messages.
• Coordinates with Access Center for time-sensitive scheduling and clinical inquiries.
• Maintains solution-oriented mindset to anticipate patient needs and collaborates with teams.

Skills

Excellent communication

Facilitation

Presentation skills

Compliance focus

Continuous growth

Quality-driven

Time management

Patient-centric mindset

Customer service

Education

High School graduate

Job description

St. Luke's University Health Network seeks an attentive administrative professional to engage patients, manage front-desk duties, and support clinic operations.

You will perform check-in/out, scheduling, consent, and real-time eligibility verification, while delivering courteous service to patients navigating care processes. We value one year of healthcare-related customer service experience and a High School diploma, with preference for administrative training backgrounds.