Patient Experience Concierge

St. Luke’s University Health Network; South Whitehall Township (PA); On-site; USD 36,000 - 52,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Patient Concierge to enhance the patient experience and support practice-based administrative and patient services. The role focuses on patient advocacy, clerical tasks, and concierge services in a healthcare setting.

Ideal candidates will have a high school diploma and at least one year of experience in a healthcare or customer service environment, with strong communication and time-management skills to ensure a smooth patient journey.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or patient services preferred.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and engage patients in a polite, prompt and compassionate manner.
• Assist with clerical tasks: check-in/check-out, scheduling, and patient inquiries.
• Support practice opening/closing, mail handling, and cash management.
• Coordinate with Access Center and clinical teams for time-sensitive requests.

Skills

Communication

Facilitation

Presentation

Time management

Compassion

Empathy

Patient-centric mindset

Teamwork

Education

High School diploma

Tools

MyChart

Job description

St. Luke’s University Health Network is seeking a Patient Concierge to enhance the patient experience and support practice-based administrative and patient services. The role focuses on patient advocacy, clerical tasks, and concierge services in a healthcare setting.

Ideal candidates will have a high school diploma and at least one year of experience in a healthcare or customer service environment, with strong communication and time-management skills to ensure a smooth patient journey.