Patient Concierge & Scheduling Specialist

St. Luke’s University Health Network; Mount Hope (PA); On-site; USD 32,000 - 46,000; Full time

Job summary

St. Luke’s University Health Network is seeking a front desk/clerical professional to engage patients with empathy and professionalism, handling check-in/out, scheduling, and real-time eligibility verification.

The role includes kiosk support and MyChart education, ensuring smooth patient flow in a practice setting. The ideal candidate has a high‑school diploma and customer service experience, with preference for administrative training program graduates and healthcare exposure.

Qualifications

• High-school graduate or equivalent required; preference for administrative training program graduates.
• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Customer service experience preferred.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check‑in, patient consent, check‑out, pre‑registration and real‑time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check‑out, point‑of‑service payment collection, and addressing patient inquiries (e.g., form and medical record requests).
• Delivers waiting room concierge service and provides hands‑on support to patients utilizing the kiosk check‑in process.
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes.
• Supports other practice‑based team members by promptly addressing in‑basket clerical pool messages.
• Partners with Access Center Patient Engagement Partners to address time‑sensitive scheduling requests.
• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice‑based care team members for time‑sensitive clinical inquiries.
• Maintains a solution‑oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments.

Skills

Excellent communication

Facilitation skills

Presentation skills

Compliance-focused

Continuous growth mindset

Quality-driven

Service-oriented

Time management

Concise patient communication

Empathy and patient-centric

Education

High-school diploma or equivalent

Administrative training program graduates preferred

Job description

St. Luke’s University Health Network is seeking a front desk/clerical professional to engage patients with empathy and professionalism, handling check-in/out, scheduling, and real-time eligibility verification.

The role includes kiosk support and MyChart education, ensuring smooth patient flow in a practice setting. The ideal candidate has a high‑school diploma and customer service experience, with preference for administrative training program graduates and healthcare exposure.