Patient Experience Concierge

St. Luke’s University Health Network; Pennsburg (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke's University Health Network in Montgomery County, PA seeks a friendly, detail-oriented patient access clerk to support front-desk operations across practice sites. You will check in patients, verify information, schedule appointments, and assist with essential administrative tasks.

The role emphasizes excellent communication, respect for patients’ needs, and reliable teamwork with Access Center partners to ensure smooth care experiences for our diverse patient population.

Qualifications

• High School graduate or equivalent required. Preference given to graduates of administrative training programs.
• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Customer Service experience preferred.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)
• Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
• Supports other practice-based team members by promptly addressing in-basket clerical pool messages
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
• Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments

Job description

St. Luke's University Health Network in Montgomery County, PA seeks a friendly, detail-oriented patient access clerk to support front-desk operations across practice sites. You will check in patients, verify information, schedule appointments, and assist with essential administrative tasks.

The role emphasizes excellent communication, respect for patients’ needs, and reliable teamwork with Access Center partners to ensure smooth care experiences for our diverse patient population.