Patient Communications Specialist (Call Center)

Penobscot Community Health Care; Bangor (ME); Hybrid; USD 23,000 - 33,000; Part time

Benefits offered by this job

Hybrid work option

Job summary

Penobscot Community Health Care is seeking a Patient Communications Specialist I (Administrative) to join our call center in Bangor, ME. This hybrid, part-time role supports scheduling, patient inquiries, and coordination with clinical teams, delivering friendly, accurate information and empathetic service to patients.

The position requires a high school diploma, strong IT skills, and experience in customer service or medical office settings.

Qualifications

• High school diploma or equivalent required.
• Excellent IT/Technology skills.
• Completion of Medical Terminology course within one year of hire.
• Experience in a large call center is a plus.

Responsibilities

• Acts as first point of contact telephonically for patient care and scheduling.
• Verifies patient demographics to ensure correct information across EMR formats.
• Accurately schedules appointments following established protocols and guidelines.
• Answers patient inquiries and guides them through records, referrals, billing and sliding fee processes.
• Collaborates with clinical teams to improve patient experience.

Skills

IT/Tech skills

Customer service

Education

High school diploma or equivalent

Medical Terminology course (within 1 year)

Job description

Job Details

Posting Details

Posted on November 10, 2026

Locations

Showing 1 location

Administration
103 Maine Avenue
Bangor, ME 04401, USA

• Hybrid
• Administrative
• Part-Time
• Requisition #: PATIE004771

Description

Are you a kind, positive, empathetic individual who thrives in a call center environment? Do you have medical office experience? PCHC’s Patient Communications Center, a comprehensive call center supporting multiple PCHC clinics, looking for a Patient Communications Specialist! In this role, you’ll be the first positive impression our patients receive when they call PCHC. Whether you’re scheduling an appointment or sending a message to the clinical team, you’ll play a huge role in helping our patients feel respected and heard. We’re looking for a computer‑savvy individual who is passionate about making a positive impact in the world of healthcare.

What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg

Schedule: Full-Time, Monday - Friday 8:30am-5pm (Remote work possible after successful completion of 6 month in-person training period and productivity assessment in BANGOR, MAINE, and is eligible per PCHC's Telecommuting Policy.)

Salary range for PCS I (Administrative) is $17-24/hour.

Patient Communications Center Mission Statement: Listen to individuals and provide exceptional patient-centered service and appropriate resources to better health outcomes for our patients and the community, one phone call at a time.

Highlights of the position:

• Serves as Ambassador for PCHC. Provides high-quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through
• Acts as first point of contact telephonically for matters pertaining to our patient care and schedule.
• Liaisons between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard.
• Verifies patient demographics to ensure information is correct and consistent in all appropriate EMR formats.
• Accurately schedules appointments following protocol and guidelines provided.
• Is educated on PCHC practices and providers, as well as processes for records, referrals, billing, insurance, and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
• Collaborates with all teams to identify ways to improve patient experience.

Education and Experience:

• High school diploma or equivalent educational certification required.
• Excellent IT/Technology skills.
• Completion of Medical Terminology course required within one year of hire.
• Experience in a large Call Center a plus.

Patient Communications Specialist I (Administrative):

• Three years of experience providing high-level customer service required, preferably in a medical office setting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

#LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.