Patient Service Specialist-Access Center

MaineHealth; Westbrook (ME); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Paid parental leave

Flexible work options

Professional development opportunities

Well-being resources

Job summary

MaineHealth in Westbrook, ME seeks a Patient Service Specialist-Access Center to manage patient scheduling and referrals. This per diem, day shift role is call-center based, handling a high volume of inbound calls and delivering fast, friendly patient service.

Responsibilities include administrative support and ensuring smooth flow of scheduling and referrals for the practice, with emphasis on phone-based communication.

Qualifications

• High school diploma or GED preferred.
• Six months of medical office experience required.
• Proficient computer skills.

Responsibilities

• Manage patient scheduling and referral needs.
• Handle a high volume of inbound calls in a call center environment.
• Assist with general administrative and patient service tasks.

Skills

High school diploma

Medical office experience

Computer skills

Education

High school diploma or GED

Job description

Patient Service Specialist-Access Center

Location: Westbrook, ME
Facility: Medical Group Practices
Schedule: Per Diem
Shift: Day
Job Category: Clerical/Administrative Support
Req #: 99094
Date Posted: Nov 4, 2026

The Patient Service Specialist role ensures patient scheduling and referral needs are met while assisting in the general administrative and patient service needs of the practice.This position is a call center-based role and requires handling a high volume of inbound calls in a fast-paced environment. Successful candidates will be comfortable managing phone-based communication as their primary mode of support.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Six months of medical office experience required.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.