Hybrid Patient Communications & Scheduling Specialist

Penobscot Community Health Care; Bangor (ME); Ibrido; USD 23.000 - 33.000; Part-time

Vantaggi offerti da questo lavoro

Hybrid work option

Descrizione del lavoro

Penobscot Community Health Care is seeking a Patient Communications Specialist I (Administrative) to join our call center in Bangor, ME. This hybrid, part-time role supports scheduling, patient inquiries, and coordination with clinical teams, delivering friendly, accurate information and empathetic service to patients.

The position requires a high school diploma, strong IT skills, and experience in customer service or medical office settings.

Competenze

• High school diploma or equivalent required.
• Excellent IT/Technology skills.
• Completion of Medical Terminology course within one year of hire.
• Experience in a large call center is a plus.

Mansioni

• Acts as first point of contact telephonically for patient care and scheduling.
• Verifies patient demographics to ensure correct information across EMR formats.
• Accurately schedules appointments following established protocols and guidelines.
• Answers patient inquiries and guides them through records, referrals, billing and sliding fee processes.
• Collaborates with clinical teams to improve patient experience.

Conoscenze

IT/Tech skills

Customer service

Formazione

High school diploma or equivalent

Medical Terminology course (within 1 year)

Descrizione del lavoro

Penobscot Community Health Care is seeking a Patient Communications Specialist I (Administrative) to join our call center in Bangor, ME. This hybrid, part-time role supports scheduling, patient inquiries, and coordination with clinical teams, delivering friendly, accurate information and empathetic service to patients.

The position requires a high school diploma, strong IT skills, and experience in customer service or medical office settings.