Clinical Support Assistant I or II (Administrative / Medical Assistant)

Penobscot Community Health Care; Bangor (ME); On-site; USD 25,000 - 42,000; Full time

Job summary

Penobscot Community Health Care is seeking a Clinical Support Assistant to join Harbor Hill, a rehabilitation and nursing home in Belfast, ME. The role combines care coordination, administrative duties, and hands‑on clinical support to help providers deliver patient‑centered care.

Two levels exist: Administrative I and Clinical/Medical Assistant II. Requirements include a high school diploma, 2+ years in healthcare, and up-to-date BLS; a valid driver’s license is also required.

Qualifications

• High school diploma or equivalent.
• At least two years in a healthcare, nursing home, or similar setting.
• Up-to-date Healthcare Provider BLS training; must obtain within 2 weeks if needed.
• Valid driver's license with acceptable driving record.

Responsibilities

• Coordinate care and pre-visit planning using records and facility docs; track visits, admissions, and discharges.
• Maintain provider schedules; coordinate with facility staff; identify patients needing follow-up.
• Support providers with assessments, minor procedures, and lab/imaging reports.
• Maintain accurate patient records and billing-related tasks; follow up on missing info.
• Foster teamwork with providers and staff; ensure compassionate, collaborative patient care.

Education

High school diploma or equivalent

Healthcare Provider BLS certification

Job description

Job Details

Posting Details

Posted on November 10, 2026

Locations

• Showing 1 location
• PCHC Building #992, 992 Union Street, Bangor, ME 04401, USA
• On-site
• Medical Assistants
• Full-Time
• Requisition #: CLINI004772

Description

Looking for a role where you can make a meaningful difference beyond the traditional clinic setting? PCHC’s Community Care & Geriatrics team is looking for a compassionate, organized, and collaborative team member to support providers in delivering patient-centered care at Harbor Hill – a rehabilitation and nursing home in Belfast, Maine. This unique position combines care coordination, clinical support, and relationship‑building with patients and facility staff. Whether your strengths are in healthcare administration and coordination or hands‑on clinical care, there’s an opportunity to bring your talents to this team!

What You’ll Do

• Care Coordination & Pre‑Visit Planning: Prepare for patient visits using medical records, Health Info Net, facility documentation, and other resources. Help providers track acute, chronic, and regulatory visits, admissions, and discharges.
• Scheduling & Patient Outreach: Maintain accurate provider schedules, coordinate appointments with facility staff, and help identify and reach patients who need follow‑up care.
• Provider & Clinical Support: Assist providers with patient assessments and minor procedures, gather lab and imaging reports, and help ensure they have the information and resources needed to deliver quality care.
• Documentation & Billing: Maintain accurate patient records and visit documentation, assist with billing‑related tasks, and follow up on incomplete information.
• Teamwork & Communication: Build positive working relationships with providers, facility staff, and colleagues. Bring compassion, sound judgment, and a collaborative approach to improving the patient experience.

Two Levels. One Great Opportunity.

We're looking for one new team member, with placement into the appropriate level based on the candidate's qualifications, experience, and clinical training.

Clinical Support Assistant I | Administrative Support

This level is primarily focused on the administrative and coordination side of patient care. You'll help providers stay organized, prepare for patient visits, coordinate with facility staff, maintain accurate records, and keep schedules and documentation on track.

Clinical Support Assistant II | Clinical/Medical Assistant

This level includes the responsibilities of Clinical Support Assistant I, with an expanded scope of hands‑on clinical support. Depending on training and qualifications, responsibilities may include:

• Performing blood draws and collecting specimens.
• Obtaining patient vital signs.
• Administering prescribed medications, routine immunizations, and therapeutic injections under provider direction.
• Providing inhalation medications via nebulizer.
• Performing ear irrigation and dressing changes under provider supervision.
• Maintaining clinical logs, inventory, and quality control processes to support regulatory compliance.

What We’re Looking For

• High school diploma or equivalent.
• At least two years of experience in a healthcare, nursing home, assisted living, or similar setting.
• Will have up‑to‑date training and certification in Healthcare Provider Basic Life Support issued by American Heart Association, American Red Cross or American Health & Safety Institute. Must obtain within 2 weeks if not current at hire.
• Valid driver’s license with an acceptable driving record and/or an appropriate length of driving experience for insurance purposes is required. Any concerns raised by the results of a driving record check will be subject to an individualized review to determine whether the infraction is relevant to the individual’s ability to perform the responsibilities of the position in accordance with PCHC’s Automobile Safety and Background Check Policy.

Additional Qualifications for Clinical Support Assistant II

• Evidence of Medical Assistant training, including the essential job functions, knowledge, skills, and abilities outlined for this level.
• Graduation from an accredited Medical Assistant program or CMA, RMA, or CCMA certification preferred. Candidates prepared to obtain certification within 60 days of hire are also encouraged to apply.

Schedule, Placement & Salary

• Schedule: Full‑Time, (4) 10‑hr shifts. Schedule will fall within typical business hours Monday–Friday.
• Salary:
  • Clinical Support Assistant I: $18.50–$26.42/hour
  • Clinical Support Assistant II: $21.50–$30.71/hour
• Placement: Placement on the appropriate salary scale and within the scope of Clinical Support Assistant I (Administrative) or Clinical Support Assistant II (Clinical/Medical Assistant) will depend on the final candidate’s relevant skills, qualifications, and experience.
• Travel: This position requires travel within the Greater Belfast Area. Mileage is reimbursed per PCHC’s Business Travel and Expense Reimbursement Policy.

Additional Employment Requirement

• This position works in a Designated Healthcare Facility which is subject to the State of Maine’s immunization requirements for healthcare workers. If hired, you will be required to show a Certificate of Immunization, or Proof of Immunity, against: Rubeola (measles), Mumps, Rubella (German measles), Varicella, Hepatitis B, and Influenza.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.