Patient Communications & Scheduling Specialist

United Surgical Partners International; Annapolis (MD); On-site; USD 32,000 - 38,000; Full time

Job summary

United Surgical Partners International is seeking a Patient Access Representative to handle patient telephone and medical record support for both the professional office and surgery center.

The role operates under supervision of the Communications Team Lead and requires adherence to HIPAA, compliance policies, and company procedures. Responsibilities include answering calls, scheduling, reminders, portal messages, and Input Manager document indexing.

Qualifications

• High School Diploma or equivalent.
• At least one year experience as a Telephone Receptionist.
• Knowledge of the various insurances helpful.
• Proficient with Microsoft Word and Excel.
• GMED or similar patient management software experience preferred.

Responsibilities

• Answers the various phone lines and greets the caller with the name of the practice and the name of the person answering the call.
• Direct the calls to appropriate department.
• Schedule appointments and take messages according to company protocol.
• Provide patients with prep instructions and directions to the office.
• Answer messages from the patient portal.
• Assist with appointment reminders.
• Assist with Recalls.
• Responds/Forwards email messages as per protocol.
• Management of the Input Manager, including indexing all documents into the Input Manager (Except Procedure Reports, Pathology, and Front Desk).
• Scanning all AAGA Clinical Documents into the Input Manager.
• Participates in company initiatives.
• Assist with other duties and tasks as assigned by the Team Lead/Director of Medical Surgical Operations, as well as other tasks in accordance with departmental policy and procedure.

Skills

Telephone Receptionist experience

Insurance knowledge

Microsoft Word & Excel

Education

High School Diploma or equivalent

Tools

GMED or similar patient management software

Job description

United Surgical Partners International is seeking a Patient Access Representative to handle patient telephone and medical record support for both the professional office and surgery center.

The role operates under supervision of the Communications Team Lead and requires adherence to HIPAA, compliance policies, and company procedures. Responsibilities include answering calls, scheduling, reminders, portal messages, and Input Manager document indexing.