Patient Experience & Treatment Coordinator

Lollipop Pediatric Dentistry & Orthodontics; Garden Grove (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A vibrant pediatric dental organization in Garden Grove is seeking an energetic Front Office Scheduling & Patient Care Coordinator to manage appointment scheduling and enhance patient care. The ideal candidate has at least 3 years of treatment coordination or sales experience, excels in customer service, and is proficient in dental software. This position directly supports patient satisfaction and practice growth by ensuring exceptional service and effective communication with families regarding treatment plans and financial options.

Qualifications

• 3+ years of experience as a Treatment Coordinator or sales experience required.
• Strong sales background with proven ability to close and drive results.
• Comfortable in a fast-paced pediatric/orthodontic environment.

Responsibilities

• Manage appointment scheduling and coordinate treatment plans.
• Present treatment plans using appropriate dental terminology.
• Educate families on payment options and deliver exceptional service.

Skills

Excellent customer service skills

Sales experience

Communication skills

Ability to handle objections

Tools

Open Dental

Job description

A vibrant pediatric dental organization in Garden Grove is seeking an energetic Front Office Scheduling & Patient Care Coordinator to manage appointment scheduling and enhance patient care. The ideal candidate has at least 3 years of treatment coordination or sales experience, excels in customer service, and is proficient in dental software. This position directly supports patient satisfaction and practice growth by ensuring exceptional service and effective communication with families regarding treatment plans and financial options.