Marketing Operations Analyst, Patient Communications

8350 Oak Street Health MSO LLC; New York (NY); Hybrid; USD 44,000 - 94,000; Full time

Benefits offered by this job

Health insurance

401K match options

Paid vacation and sick time

Vision and dental benefits

Education stipends

Flexible work environments

Equal opportunity employer

Job summary

Oak Street Health is hiring a Marketing Operations Analyst, Patient Communications to design and manage multi-channel patient engagement. This role emphasizes data-driven analysis, process improvement, and cross-functional collaboration within the Patient Experience team.

It is a remote position with possible hybrid work in Chicago. Ideal candidates have a foundational knowledge of workflow automation and strong skills in Excel, Looker, SQL, and Alteryx, with 0–2 years in product or healthcare

Qualifications

• Bachelor’s degree or equivalent professional experience required.
• 0–2 years of experience in product operations, healthcare operations, marketing analysis, or a similar data-driven functional field.
• Foundational understanding of workflow automation, communication platforms, or product operations frameworks in the communications space.
• Proficient in data analysis tools (Excel, Looker, SQL, Alteryx).

Responsibilities

• Support the end-to-end patient communication process by partnering with business owners and communication ops teams to guide campaigns through intake, development, and launch.
• Analyze current communication workflows to identify bottlenecks, improve delivery rates, and optimize the patient experience.
• Assist with design, development, and deployment of assets (emails, SMS, direct mail, forms, etc) with cross-functional stakeholders.
• Assist with day-to-day configuration and deployment tasks for outbound communication systems, ensuring messaging aligns with standards.
• Analyze communication performance metrics, identify trends, and provide recommendations to improve patient experience and operational effectiveness.
• Collaborate with technical, clinical, marketing, and operations teams to support patient experience initiatives.

Skills

Data analysis

Communication

Project management

Education

Bachelor’s degree or equivalent

Tools

Excel

Looker

SQL

Alteryx

Job description

Oak Street Health is hiring a Marketing Operations Analyst, Patient Communications to design and manage multi-channel patient engagement. This role emphasizes data-driven analysis, process improvement, and cross-functional collaboration within the Patient Experience team.

It is a remote position with possible hybrid work in Chicago. Ideal candidates have a foundational knowledge of workflow automation and strong skills in Excel, Looker, SQL, and Alteryx, with 0–2 years in product or healthcare