Patient Communications & Medical Office Specialist

Evergreen Family Health; Williston (VT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Dental insurance

Vision insurance

Health insurance

Retirement plan

Staff discounts

Paid holidays

Paid parental leave

Disability insurance

Voluntary benefits

Job summary

Evergreen Family Health in Williston, VT seeks a Medical Support Specialist to be the main contact for patients and callers, managing phone lines, triaging messages, and scheduling appointments. This role emphasizes exceptional customer service, accuracy, and HIPAA-compliant communication.

Primary duties include EMR documentation, front desk coverage when needed, and supporting practice operations. The position offers a competitive hourly wage, benefits, paid time off, and other voluntary perks.

Qualifications

• High school diploma or equivalent required.
• Healthcare customer service or call center experience preferred but not required.
• Knowledge of medical terminology preferred but not required.
• Experience with EMR systems preferred.
• Strong verbal and written communication skills.

Responsibilities

• Answer and manage incoming phone lines in a professional, courteous, and efficient manner.
• Triage calls and route messages to appropriate providers, clinical staff, or departments.
• Schedule, reschedule, and confirm patient appointments.
• Provide patients with information regarding office policies, procedures, and services.
• Document telephone encounters accurately within the EMR system.
• Receive, document, and route patient requests, including referrals, prescription refill requests, medical records requests, and other administrative inquiries.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Multitasking

Compassionate patient service

Education

High school diploma or equivalent

Tools

EMR systems

Phone systems

Office software

Job description

Evergreen Family Health in Williston, VT seeks a Medical Support Specialist to be the main contact for patients and callers, managing phone lines, triaging messages, and scheduling appointments. This role emphasizes exceptional customer service, accuracy, and HIPAA-compliant communication.

Primary duties include EMR documentation, front desk coverage when needed, and supporting practice operations. The position offers a competitive hourly wage, benefits, paid time off, and other voluntary perks.