Patient Communications & Dispatch Specialist

MHM Support Services; Ada (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Mercy is seeking a dispatcher to handle incoming and outgoing calls, page physicians, and provide information to patients and staff. This role may involve class registrations and physician referrals and could include dispatcher duties for Safety, Security, Maintenance, and offsite locations.

Qualifications include a high school diploma or equivalent and basic customer service experience. Strong verbal and written English, and proficiency with Microsoft Office are expected.

Qualifications

• High school diploma or equivalent.
• No licensure required.
• Customer service experience beneficial.

Responsibilities

• Answer all incoming calls and connect calls.
• Page physicians and place calls for staff and families.
• Provide patient information as needed.
• Handle class registrations and physician referrals.
• Dispatcher duties for Safety, Security, Maintenance and offsite locations.

Skills

Basic computer skills

Keyboarding

English communication

Navigate multiple software systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mercy is seeking a dispatcher to handle incoming and outgoing calls, page physicians, and provide information to patients and staff. This role may involve class registrations and physician referrals and could include dispatcher duties for Safety, Security, Maintenance, and offsite locations.

Qualifications include a high school diploma or equivalent and basic customer service experience. Strong verbal and written English, and proficiency with Microsoft Office are expected.