Patient Checkout Associate

Sullivan Group HR; Savannah (GA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

401(k) / Profit Sharing

Job summary

Sullivan Group HR is seeking a Patient Checkout Associate in Savannah, GA to support front desk operations in a clinical setting. The role involves checkout, reception, collecting payments, scheduling, and patient communications.

Candidates should have at least 3 years of medical office experience, strong phone and computer skills, and a commitment to HIPAA and exceptional customer service. This is a full-time, in-person position.

Qualifications

• Minimum of 3 years' medical experience, preferably in a hospital or office practice setting.
• Knowledge of policies and procedures related to money management and patient confidentiality.
• HIPAA compliance and ability to maintain confidentiality.

Responsibilities

• Assist front desk receptionists with multi-line phone system and professional etiquette.
• Schedule, reschedule, and coordinate patient appointments in electronic health system.
• Collect co-pays, deductibles, self-pay fees and patient balances.
• Review balances and assist patients in setting up a payment plan when needed.
• Document collections notes in patient charts and record deposits and cash payments.
• Assist referral and billing staff with patient information and demographics.
• Review OB benefits with patients so they understand their payment portions.
• Maintain confidentiality and adhere to HIPAA guidelines.

Skills

Customer service

Multi-tasking

Telephone skills

Computer skills

Communication

Professionalism

Tools

Electronic health system

Job description

Patient Checkout Associate

Status: Non-Exempt

Job Summary

Checkout/Receptionist duties include, but not limited to, checking patients out and collecting money, answering and transferring calls, scheduling appointments, scanning and printing medical records, backup for check‑in, etc. Candidate must be reliable, dependable, able to multi‑task, possess excellent telephone and computer skills, and provide exceptional customer service.

Essential Job Responsibilities

• Assisting front desk receptionists in answering patient calls using a multi‑line phone system with professional phone etiquette.
• Schedule, reschedule, and coordinate patient appointments as needed using our electronic health system.
• Collect all co‑pays, deductibles, self‑pay fees and patient balances.
• Review all balances and assist patients in setting up a payment plan when needed.
• Accurately document collections notes in patient charts.
• Record deposits and cash payments in an accurate and timely manner.
• Assist referral and billing specialists with referral information and patient demographic data.
• Review OB benefits with patients so they understand their responsibility in payment portions.
• Maintain strict confidentiality; adhere to all HIPAA guidelines/regulations.
• Assist with check‑in when needed (answering/transferring phones, checking in patients, collecting insurance information, patient forms, co‑pays, records, and scanning).
• Candidate must be reliable, dependable, able to multi‑task, possess excellent telephone and computer skills and provide exceptional customer service.
• Communicate with and assist physicians, patients, and coworkers in a professional and courteous manner.
• Perform clinical and non‑clinical duties assigned by Supervisor.
• Report to work on a regular and consistent basis.
• The job holder must demonstrate current competencies applicable to the position.

Experience

• Minimum of 3 years' medical experience, preferably in a hospital or office practice setting.

Knowledge

• Knowledge and demonstrated proficiency in performing clinical and/or administrative skills.
• Knowledge of policies and procedures related to money management and patient confidentiality.

Skills

• Skill in appropriate assessment and assistance techniques.
• Skill in appropriate use of universal precautions, safe workplace, and confidentiality methods.
• Skill in health information management by appropriately charting patient data.
• Skill in use of computer.

Abilities

• Ability to perform independently within department's policies and procedures.
• Ability to exercise professionalism in dealing with all levels of personnel, patients, and patients' families.
• Ability to communicate clearly.
• Ability to work effectively as a team member with physicians and other staff.
• Ability to respond to changing demands in a flexible manner.

HIPAA

This position should have full access to information in a patient's medical record to provide quality patient care. Patient information is to be held strictly confidential. Patient information will not be used or disclosed for any purpose other than the performance of job responsibilities and duties.

Working Conditions

• Job Type: Full‑time
• Pay: Commensurate with Experience
• Expected hours: 40 per week
• Work Location: In person
• Savannah, GA 31405: Relocate before starting work (Required)
• Patient interaction in clinical setting

Benefits

Waiting period may apply.

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 401(k) / Profit Sharing