Patient-Centric Healthcare Security Supervisor

154 Aurora Health Care North, Inc.; Manitowoc (WI); On-site; USD 39,000 - 59,000; Full time

Job summary

Advocate Health in Wisconsin seeks a Public Safety Security Officer to provide security services with a customer-service approach, ensuring safety for patients, visitors, and staff.

The role requires five years in security/public safety, an Associate’s degree in criminal justice, and relevant certifications. You will lead shift briefings, coordinate with departments, document incidents, and support emergency planning and training initiatives.

Qualifications

• Associate’s degree in criminal justice or related field is required or to be obtained within an agreed timeframe.
• Typically requires 5 years in security/public safety with customer-service experience.
• 3 years of experience as a lead officer.

Responsibilities

• Provide security services with a customer-service focus and professionalism.
• Coach and lead shift teammates; assign tasks and de‑escalate when needed.
• Oversee shift routine and emergencies; document incidents and approvals.
• Coordinate emergency response planning with other departments; liaison with police and officials.
• Ensure compliance with safety rules, audits, and regulatory requirements.

Skills

Emotional intelligence

De-escalation skills

Verbal communication

Written communication

Team collaboration

Education

Associate’s degree in criminal justice or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Advocate Health in Wisconsin seeks a Public Safety Security Officer to provide security services with a customer-service approach, ensuring safety for patients, visitors, and staff.

The role requires five years in security/public safety, an Associate’s degree in criminal justice, and relevant certifications. You will lead shift briefings, coordinate with departments, document incidents, and support emergency planning and training initiatives.