Healthcare Security & Safety Officer

Advocate Health; Kenosha (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Advocate Health in Wisconsin seeks a Security Officer to provide professional security services with a patient-centered focus. You will patrol facilities, respond to emergencies, de-escalate confrontations, and collaborate with medical staff and law enforcement to maintain a safe environment.

The role requires a high school diploma or GED, 1 year of relevant experience, and certification/training in safety procedures, with strong emotional intelligence and calm under pressure.

Qualifications

• High school diploma or GED required.
• Typically 1 year of experience in security, public safety, or customer service with incident-response exposure.
• Strong emotional intelligence and empathetic responses to patient, visitor, and teammate incidents.
• Ability to remain calm under pressure and support a safe, welcoming environment.
• Willingness to collaborate with medical staff and external law enforcement as appropriate.
• Background check, drug screening, and pre-placement requirements are required.

Responsibilities

• Provide security services with a customer-service approach.
• Patrol interior and exterior areas to identify hazards and ensure safety.
• Assist patients, visitors, and teammates with information and directions.
• De-escalate incidents and respond to emergencies as trained.
• Coordinate with law enforcement and first responders as needed.
• Document incidents with timely, accurate reports.

Skills

Emotional intelligence

Calm under pressure

De-escalation

Patient-centered safety

Collaboration with medical staff

Teamwork with law enforcement

Education

High school diploma or GED

Tools

TASER training

Job description

Advocate Health in Wisconsin seeks a Security Officer to provide professional security services with a patient-centered focus. You will patrol facilities, respond to emergencies, de-escalate confrontations, and collaborate with medical staff and law enforcement to maintain a safe environment.

The role requires a high school diploma or GED, 1 year of relevant experience, and certification/training in safety procedures, with strong emotional intelligence and calm under pressure.