Patient-Centric Front Desk Assistant

COLUMBIA PAIN MANAGEMENT PC; Tualatin (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Columbia Pain Management PC is seeking a Front Office Assistant for our medical clinic in Tualatin, OR. The role focuses on greeting patients, scheduling via the EMR, answering calls, and ensuring excellent customer service.

You will handle administrative tasks, patient intake, and translate for Spanish-speaking patients when needed, contributing to a smooth patient experience in a busy clinic.

Qualifications

• Exceptional customer service skills.
• Proficiency in Microsoft Office: 1-2 years (preferred)
• Medical office experience: 1-2 years (preferred)
• Electronic Health Records: 1-2 years (preferred)

Responsibilities

• Greet and assist patients and visitors with scheduling appointments, answer phones and other administrative tasks, including collecting payments.
• Answer telephone courteously and promptly, provide information, take messages and refer calls as needed.
• Document patient interactions in the EMR and forward to the correct staff member or provider.
• Verify and update patient demographic information; inform billing staff as needed.
• Process patient correspondence (new patient forms, denials, dismissals).
• Reschedule missed appointments or document patient absences.
• Request medical records from physicians and facilities as necessary.
• Process incoming faxes and payments (cash, check, credit card).
• Prepare end-of-day deposits (cash, checks, credit cards).
• Process and distribute office mail; maintain a clean, organized work area and waiting room.
• Coordinate translation for Spanish-speaking patients when necessary.

Skills

Exceptional customer service

Strong communication skills

Ability to prioritize and organize

Reliable

Tools

EMR System

Microsoft Office

Billing/Payments software

Job description

Columbia Pain Management PC is seeking a Front Office Assistant for our medical clinic in Tualatin, OR. The role focuses on greeting patients, scheduling via the EMR, answering calls, and ensuring excellent customer service.

You will handle administrative tasks, patient intake, and translate for Spanish-speaking patients when needed, contributing to a smooth patient experience in a busy clinic.