Patient-Centric Front Desk & Admin Specialist

StrideCare; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Equal opportunity employer

Professional development

Job summary

StrideCare is seeking a professional and courteous Front Office Associate to support outpatient patient care. You will greet patients, register new and existing records, verify insurance, schedule appointments, and handle daily financial transactions.

You will work closely with clinicians and staff, maintain organized front desk operations, protect patient confidentiality, and participate in cross-training across clinic functions. Strong communication and MS Office/EHR proficiency are essential.

Qualifications

• High School Diploma required.
• Customer service experience in healthcare preferred.
• Minimum 2 years as front office associate/receptionist in a physician's office or hospital.
• Working knowledge of medical terminology and health care insurance.
• Working knowledge of MS Office (MS Word, Excel, Outlook).

Responsibilities

• Greet and welcome patients with a positive attitude.
• Register new patients, update records, and verify insurance authorization.
• Schedule and confirm appointments to optimize clinic flow.
• Answer calls and assist patients with inquiries.
• Collect co-pays, co-insurance, deductibles, or balances; reconcile daily payments.
• Maintain front desk organization and coordinate with medical staff.
• Protect patient confidentiality and assist with reports for marketing or communications.
• Cross-train across clinic functions and provide coverage for other clinics.
• Collaborate with team members across clinics to maintain a cohesive environment.
• Engage in continuous learning to enhance clinic efficiency.

Skills

Interpersonal communication

Time management

Attention to detail

Cleanliness and protocols

Athena EHR proficiency

Education

High School Diploma

Healthcare customer service experience

Front office experience (physician's office or hospital)

Medical terminology knowledge

MS Office knowledge

Tools

Athena EHR

MS Office (Word, Excel, Outlook)

Job description

StrideCare is seeking a professional and courteous Front Office Associate to support outpatient patient care. You will greet patients, register new and existing records, verify insurance, schedule appointments, and handle daily financial transactions.

You will work closely with clinicians and staff, maintain organized front desk operations, protect patient confidentiality, and participate in cross-training across clinic functions. Strong communication and MS Office/EHR proficiency are essential.