Outpatient Front Office & Patient Concierge

StrideCare; Murrells Inlet, Northern (SC, KY); Hybride; USD 36 000 - 48 000; Plein temps

Résumé du poste

StrideCare is seeking a Professional and courteous Front Office Associate to support outpatient patient care. The role includes greeting patients, registering new patients, verifying insurance, scheduling exams, and handling payments with attention to privacy and accuracy.

The ideal candidate will have strong communication, basic MS Office skills, and experience with Athena EHR. You will work closely with clinical staff to ensure smooth daily operations across clinics.

Qualifications

• High School Diploma.
• Customer service experience in healthcare setting.
• Minimum of 2 years front office experience in a physician's office or hospital.
• Working knowledge of medical terminology and health care insurance.
• MS Office proficiency.

Responsabilités

• Greet and welcome patients with a positive and friendly attitude.
• Register new patients, update existing patient records, and verify insurance authorization.
• Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
• Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
• Collect co-pays, co-insurance, deductibles, or outstanding balances from patients; reconcile payments daily.
• Maintain a neat and organized front desk area.
• Coordinate with medical staff to ensure smooth patient flow.
• Handle sensitive patient information confidentially.
• Assist with administrative tasks including generating reports for marketing or patient communication.
• Provide coverage for other clinics as needed; collaborate across clinics.

Connaissances

Interpersonal communication

Time management

Attention to detail

Front office operations

Formation

High School Diploma

Outils

Athena EHR

MS Word

MS Excel

MS Outlook

Description du poste

StrideCare is seeking a Professional and courteous Front Office Associate to support outpatient patient care. The role includes greeting patients, registering new patients, verifying insurance, scheduling exams, and handling payments with attention to privacy and accuracy.

The ideal candidate will have strong communication, basic MS Office skills, and experience with Athena EHR. You will work closely with clinical staff to ensure smooth daily operations across clinics.