Outpatient Front Desk Specialist

StrideCare; Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

StrideCare is seeking a professional Front Office Associate in Charleston to provide courteous, patient-focused administrative support in an outpatient setting. You will handle patient check-in, records, insurance verification, payments, scheduling, and front desk operations while maintaining high standards of confidentiality and service.

Ideal candidates have healthcare customer service experience, 2+ years in a physician office or hospital, and proficiency with MS Office and Athena EHR.

Qualifications

• High school diploma required with customer service experience in healthcare.
• Minimum 2 years as front office/reception in medical setting.
• Knowledge of medical terminology and insurance processes.
• Proficient in MS Office and EHR systems.
• Strong communication and organizational abilities.

Responsibilities

• Greet and welcome patients with a positive attitude.
• Register patients, update records, and verify insurance authorization.
• Schedule and confirm appointments, optimize clinic flow.
• Answer phone inquiries and direct to appropriate staff.
• Collect co-pays and payments; reconcile daily receipts.
• Maintain neat front desk area and coordinate with staff.
• Protect patient confidentiality and assist with reports as needed.
• Cross-train to support multiple clinic functions and cover other clinics.

Skills

Interpersonal skills

Time management

Attention to detail

Cleanliness & protocols adherence

Education

High School Diploma

Customer service experience in healthcare

2+ years front office in physician's office or hospital

Medical terminology & health care insurance knowledge

MS Office knowledge (Word, Excel, Outlook)

Tools

Athena EHR

MS Office

Job description

StrideCare is seeking a professional Front Office Associate in Charleston to provide courteous, patient-focused administrative support in an outpatient setting. You will handle patient check-in, records, insurance verification, payments, scheduling, and front desk operations while maintaining high standards of confidentiality and service.

Ideal candidates have healthcare customer service experience, 2+ years in a physician office or hospital, and proficiency with MS Office and Athena EHR.