FRONT OFFICE ASSOCIATE

StrideCare; Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

StrideCare is seeking a professional Front Office Associate in Charleston to provide courteous, patient-focused administrative support in an outpatient setting. You will handle patient check-in, records, insurance verification, payments, scheduling, and front desk operations while maintaining high standards of confidentiality and service.

Ideal candidates have healthcare customer service experience, 2+ years in a physician office or hospital, and proficiency with MS Office and Athena EHR.

Qualifications

• High school diploma required with customer service experience in healthcare.
• Minimum 2 years as front office/reception in medical setting.
• Knowledge of medical terminology and insurance processes.
• Proficient in MS Office and EHR systems.
• Strong communication and organizational abilities.

Responsibilities

• Greet and welcome patients with a positive attitude.
• Register patients, update records, and verify insurance authorization.
• Schedule and confirm appointments, optimize clinic flow.
• Answer phone inquiries and direct to appropriate staff.
• Collect co-pays and payments; reconcile daily receipts.
• Maintain neat front desk area and coordinate with staff.
• Protect patient confidentiality and assist with reports as needed.
• Cross-train to support multiple clinic functions and cover other clinics.

Skills

Interpersonal skills

Time management

Attention to detail

Cleanliness & protocols adherence

Education

High School Diploma

Customer service experience in healthcare

2+ years front office in physician's office or hospital

Medical terminology & health care insurance knowledge

MS Office knowledge (Word, Excel, Outlook)

Tools

Athena EHR

MS Office

Job description

Description

Job Summary

Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.

Supervisory Responsibilities: N/A

Essential Duties / Responsibilities

• Greet and welcome patients with a positive and friendly attitude.
• Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.
• Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
• Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
• Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.
• Maintain a neat and organized front desk area.
• Coordinate with medical staff to ensure a smooth patient flow.
• Handle sensitive patient information confidentially.
• Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
• Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.
• Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.
• Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
• Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.
• Other duties as assigned.

Required Skills / Abilities

• Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.
• Time management skills.
• Cleanliness and adherence to protocols.
• Attention to detail.
• Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.

Education and Experience

• High School Diploma.
• Customer service experience, preferably in a healthcare-related setting.
• Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.
• Working knowledge of medical terminology and health care insurance.
• Working knowledge of MS Office (MS Word, Excel, and Outlook)

*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

Requirements

• Involves sitting, standing, and walking for extended periods of time.
• Full range of body motion, including reaching, bending, and stretching.
• The ability to lift and carry moderately heavy items, such as boxes of documents or supplies.
• Good manual and finger dexterity.