Patient Care & Unit Coordination Specialist

Health First; Melbourne (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

Health First in Melbourne, FL is seeking a Health Unit Coordinator to support clinical care teams by coordinating admission, transfer, discharge, and communications with patients and families. This role emphasizes calm, organized handling of calls, orders, and documentation under busy conditions.

You will manage scheduling, maintain patient charts, and act as a SuperUser for unit systems, contributing to high-quality patient experiences and satisfaction.

Qualifications

• Education: High School Diploma or equivalent; BLS Certification required before start date.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to communicate clearly in English, both written and verbal.
• Ability to work in a stressful environment with patients, families and staff.
• Strong critical thinking and multitasking abilities.

Responsibilities

• Respond to concerns, requests or emergencies with sensitivity and respect for care.
• Answer call lights and phone calls to facilitate communication between practitioners and staff.
• Coordinate and schedule patient appointments, transport, and file admissions/discharges timely.
• Process practitioner orders promptly and communicate vital information to staff.
• Maintain Teletracking data and unit equipment information; ensure a clean work environment.
• Contribute to patient experience metrics and bedside shift reports.
• Serve as unit SuperUser for applicable software and downtime procedures.
• May have limited access to medication storage as needed.

Skills

Microsoft Office proficiency

English communication

Critical thinking

Multitasking

Stress management

Customer/patient interaction

Education

High School Diploma or equivalent

AHA BLS Healthcare Provider

Tools

Microsoft Office

Job description

Health First in Melbourne, FL is seeking a Health Unit Coordinator to support clinical care teams by coordinating admission, transfer, discharge, and communications with patients and families. This role emphasizes calm, organized handling of calls, orders, and documentation under busy conditions.

You will manage scheduling, maintain patient charts, and act as a SuperUser for unit systems, contributing to high-quality patient experiences and satisfaction.