Health Unit Coordinator - Cardiac PCU

Health First; Melbourne (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

Health First in Melbourne, FL is seeking a Health Unit Coordinator to support clinical care teams by coordinating admission, transfer, discharge, and communications with patients and families. This role emphasizes calm, organized handling of calls, orders, and documentation under busy conditions.

You will manage scheduling, maintain patient charts, and act as a SuperUser for unit systems, contributing to high-quality patient experiences and satisfaction.

Qualifications

• Education: High School Diploma or equivalent; BLS Certification required before start date.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to communicate clearly in English, both written and verbal.
• Ability to work in a stressful environment with patients, families and staff.
• Strong critical thinking and multitasking abilities.

Responsibilities

• Respond to concerns, requests or emergencies with sensitivity and respect for care.
• Answer call lights and phone calls to facilitate communication between practitioners and staff.
• Coordinate and schedule patient appointments, transport, and file admissions/discharges timely.
• Process practitioner orders promptly and communicate vital information to staff.
• Maintain Teletracking data and unit equipment information; ensure a clean work environment.
• Contribute to patient experience metrics and bedside shift reports.
• Serve as unit SuperUser for applicable software and downtime procedures.
• May have limited access to medication storage as needed.

Skills

Microsoft Office proficiency

English communication

Critical thinking

Multitasking

Stress management

Customer/patient interaction

Education

High School Diploma or equivalent

AHA BLS Healthcare Provider

Tools

Microsoft Office

Job description

POSITION SUMMARY

The Health Unit Coordinator collaborates with clinical care teams, ensuring coordination of all aspects of customer/patient care, and eventual transition out of in-patient care. The Health Unit Coordinator performs procedures related to customer/patient admission, transfer, discharge, and communication with customer/patients, guests, and clinical staff. The Health Unit Coordinator handles unit control and order under stressful conditions, and periods of high unit activity, while utilizing effective and respectful communication, with customers/patients, families, and clinical staff teams.

Job Requirements

The Health Unit Coordinator collaborates with clinical care teams, ensuring coordination of all aspects of customer/patient care, and eventual transition out of in-patient care. The Health Unit Coordinator performs procedures related to customer/patient admission, transfer, discharge, and communication with customer/patients, guests, and clinical staff. The Health Unit Coordinator handles unit control and order under stressful conditions, and periods of high unit activity, while utilizing effective and respectful communication, with customers/patients, families, and clinical staff teams.

Primary Accountabilities

• Provides services to customers/patients and families with sensitivity and respect for their care by responding to concerns, requests, or emergencies appropriately.
• Serves as a resource to customers/patients and clinical staff by answering call lights within a timely manner and answering phone calls to facilitate communication between licensed practitioners and clinical staff.
• Coordinates and schedules customer/patient appointments, transportation, and files all admission, discharge, and unit transfers in a timely manner while maintaining customer/patient demographic information, and medical charts.
• Processes licensed practitioners orders in a timely manner ensuring high quality care is given to each customer/patient, and ensures accurate order management, communicating vital information to applicable clinical staff.
• Maintains Teletracking for nursing unit documenting all appropriate and accurate information, and all applicable unit equipment, and ensuring a clean work environment.
• Contributes to positive customer/patient experience as provided by satisfaction scores and HCAHP scores for unit and medical facility, or written compliments by customers/patients as well as consistent performance of purposeful hourly rounding and bedside shift reports.
• Acts as unit SuperUser with applicable computer software applications, and downtime procedures and maintaining current forms.
• May have limited access to medication storage as needed to perform requested functions.

MINIMUM QUALIFICATIONS

• Education: High School Diploma or equivalent.
• Work Experience: None
• Licensure: None
• Certification: American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintain.
• Skills/Knowledge/Abilities:
• Proficiency in Microsoft Office – Outlook, Word, Excel, PowerPoint, etc.
• Knowledge of computer hardware and software.
• Ability to proficiently speak and understand the written and verbal instructions of the English language.
• Skills in critical thinking, and problem solving.
• Ability to work in a stressful environment with customers/patients and families at various ages and levels of understanding and respond to appropriate life threatening situations.
• Ability to multi-task, handling multiple priorities at once.

Preffered Qualifications

• Work Experience: Previous experience in Healthcare environment.

Physical Requirements

• Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently.
• May occasionally include lifting or moving objects up to 50 pounds, with or without assistance.
• May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead.
• May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift.
• May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or low to loud noise.
• May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Full-Time

Shift Times : 700am_700pm

Paygrade : PG-23