Patient Care & Treatment Coordinator

Oral Surgery Partners; Bloomington (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account eligibility

Life, AD&D and Long-Term Disability

Voluntary Life and AD&D Insurance

Voluntary Short-Term Disability

Dependent Care FSA

401(k) with company match

PTO and holidays

Job summary

Bloomington Oral Surgery is seeking a Treatment Coordinator to guide patients from diagnosis through treatment, coordinating schedules and explaining procedures and financials. You will ensure smooth care and meticulous records while collaborating with the surgeon and team.

This full-time, on-site role in Bloomington, IN requires HIPAA awareness, strong communication, and a patient-centered approach. Benefits include comprehensive health plans and retirement options.

Qualifications

• High school diploma or equivalency, required.
• Healthcare setting experience, treatment coordination or patient care roles, required.
• Scheduling patients through multi-system phone line, required.
• Full understanding of surgical guide treatment from patient consultation to execution.
• Knowledge of healthcare regulations and compliance requirements.

Responsibilities

• Meet with patients to discuss their treatment plans as outlined by the surgeon.
• Explain treatment procedures, potential outcomes, and financial obligations.
• Answer patient questions and address concerns about their treatment options and plans.
• Provide educational materials and resources to help patients understand their treatment.
• Follow-up calls to patients who did not schedule and remove roadblocks to get treatment completed.
• Coordinate the scheduling of treatments, surgeries, and follow-up appointments.
• Ensure pre-treatment steps such as labs or imaging are completed.
• Monitor patient progress and follow up to ensure adherence to treatment plans.
• Discuss treatment costs with patients and provide detailed estimates.
• Review insurance coverage and assist patients with understanding their benefits.
• Coordinate with billing to manage insurance claims and payments.
• Develop and discuss payment plans for patients needing financial assistance.
• Maintain accurate patient records in the EHR system.
• Prepare and manage treatment-related documentation.
• Communicate with clinical and front office staff to ensure seamless patient care.
• Handle patient communication, including appointment reminders and follow-up calls.
• Other duties as assigned by the practice administrator.
• Multi-system phone line experience.

Skills

Healthcare experience

Scheduling

Communication

EHR systems

HIPAA compliance

Interpersonal skills

Education

High school diploma

Tools

EHR software

Job description

Bloomington Oral Surgery is seeking a Treatment Coordinator to guide patients from diagnosis through treatment, coordinating schedules and explaining procedures and financials. You will ensure smooth care and meticulous records while collaborating with the surgeon and team.

This full-time, on-site role in Bloomington, IN requires HIPAA awareness, strong communication, and a patient-centered approach. Benefits include comprehensive health plans and retirement options.