Treatment Coordinator

Oral Surgery Partners; Bloomington (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account eligibility

Life, AD&D and Long-Term Disability

Voluntary Life and AD&D Insurance

Voluntary Short-Term Disability

Dependent Care FSA

401(k) with company match

PTO and holidays

Job summary

Bloomington Oral Surgery is seeking a Treatment Coordinator to guide patients from diagnosis through treatment, coordinating schedules and explaining procedures and financials. You will ensure smooth care and meticulous records while collaborating with the surgeon and team.

This full-time, on-site role in Bloomington, IN requires HIPAA awareness, strong communication, and a patient-centered approach. Benefits include comprehensive health plans and retirement options.

Qualifications

• High school diploma or equivalency, required.
• Healthcare setting experience, treatment coordination or patient care roles, required.
• Scheduling patients through multi-system phone line, required.
• Full understanding of surgical guide treatment from patient consultation to execution.
• Knowledge of healthcare regulations and compliance requirements.

Responsibilities

• Meet with patients to discuss their treatment plans as outlined by the surgeon.
• Explain treatment procedures, potential outcomes, and financial obligations.
• Answer patient questions and address concerns about their treatment options and plans.
• Provide educational materials and resources to help patients understand their treatment.
• Follow-up calls to patients who did not schedule and remove roadblocks to get treatment completed.
• Coordinate the scheduling of treatments, surgeries, and follow-up appointments.
• Ensure pre-treatment steps such as labs or imaging are completed.
• Monitor patient progress and follow up to ensure adherence to treatment plans.
• Discuss treatment costs with patients and provide detailed estimates.
• Review insurance coverage and assist patients with understanding their benefits.
• Coordinate with billing to manage insurance claims and payments.
• Develop and discuss payment plans for patients needing financial assistance.
• Maintain accurate patient records in the EHR system.
• Prepare and manage treatment-related documentation.
• Communicate with clinical and front office staff to ensure seamless patient care.
• Handle patient communication, including appointment reminders and follow-up calls.
• Other duties as assigned by the practice administrator.
• Multi-system phone line experience.

Skills

Healthcare experience

Scheduling

Communication

EHR systems

HIPAA compliance

Interpersonal skills

Education

High school diploma

Tools

EHR software

Job description

Position Purpose

The Treatment Coordinator plays a vital role in managing patient care treatment plans and ensuring that patients understand and proceed with their recommended treatment. This position involves patient interaction, detailed communication, and administrative support to facilitate smooth and effective patient care from diagnosis through treatment completion.

Overview

Title: Treatment Coordinator
Practice: Bloomington Oral Surgery
Location: Bloomington, IN

Office Hours

• Monday: 7:00am - 5pm
• Tuesday: 7:00am - 5pm
• Wednesday: 7:00am - 5pm
• Thursday: 7:00am - 5pm
• Friday: 7:00am - 5pm
• Saturday: Closed
• Sunday: Closed

Essential Functions

Patient Consultation and Education

• Meet with patients to discuss their treatment plans as outlined by the surgeon.
• Explain treatment procedures, potential outcomes, and financial obligations.
• Answer patient questions and address concerns about their treatment options and plans.
• Provide educational materials and resources to help patients understand their treatment.
• Follow-up calls to patients that did not schedule and work to remove roadblocks to get treatment completed.

Treatment Plan Coordination

• Coordinate the scheduling of treatments, surgeries, and follow-up appointments.
• Ensure that all necessary pre-treatment steps, such as lab work or imaging, are completed.
• Monitor patient progress and follow up to ensure adherence to treatment plans.
• Adjust treatment schedules as needed in response to patient needs or surgeon

Financial Coordination

• Discuss treatment costs with patients and provide detailed estimates.
• Review insurance coverage and assist patients with understanding their benefits.
• Coordinate with the billing department to manage insurance claims and payments.
• Develop and discuss payment plans for patients who require financial assistance.

Administrative Duties

• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
• Prepare and manage treatment-related documentation.
• Communicate effectively with clinical and front office team members to ensure seamless patient care.
• Handle patient communication, including appointment reminders and follow-up calls.
• Other duties as assigned by the practice administrator.
• Multi system phone line experience

Compliance and Confidentiality

• Ensure adherence to healthcare regulations and privacy laws, including HIPAA.
• Maintain patient confidentiality and secure handling of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

Education

• High school diploma or equivalency, required.

Experience

• Previous experience in a healthcare setting, particularly in treatment coordination or patient care roles, required
• Previous experience with scheduling patients through multi system phone line, required
• Full understanding of surgical guide treatment from patient consultation to execution.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements

• Approachable, professional demeanor
• Strong communication and interpersonal skills.
• Detail-oriented and thorough in task execution.
• Excellent organizational and multitasking abilities.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of medical terminology and healthcare practices.
• Ability to work in a fast-paced environment and handle stressful situations with professionalism.
• Empathetic and patient-focused approach to care coordination.
• Independent decision-making skills and utilization of sound judgement.

What we do for you

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.