Patient Care Technician - ENT

Duke University; Raleigh (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Duke Otolaryngology of Raleigh in Raleigh, NC seeks a Patient Care Technician to join the healthcare team and provide direct and indirect patient care under the supervision of an Audiologist.

The role involves assisting with care plans, preparing patients for testing, operating various hearing devices, and ensuring safety and comfort throughout procedures.

Qualifications

• Work requires completion of a related 1-year technical school program.
• Generally, requires two years of experience in health care specialties; an additional two years of experience may be substituted for the technical school.

Responsibilities

• Communicates with supervising Audiologist to follow the care plan for each patient.
• Instructs patient/caregiver as appropriate.
• Communicates expectations with patient/caregiver.
• Obtains partial case history as appropriate.
• Performs screening tests as appropriate.
• Prepares patient for diagnostic testing and monitors performance during testing with the Audiologist.
• Ensures patient follows instructions during testing.
• Ensures patient safety during evaluation by the Audiologist.
• Provides patient support/comfort during testing.
• Prepares room, equipment, software and patient for fitting of hearing devices by the Audiologist.
• Demonstrates knowledge of devices and aids from various manufacturers and troubleshoots malfunctions.
• Demonstrates knowledge of Bluetooth connectivity for devices.

Education

1-year technical school program

2 years health care experience

Job description

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Date: Oct 21, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION:

Duke Otolaryngology of Raleigh - 3480 Wake Forest Rd

JOB SUMMARY:

We are seeking a Patient Care Technician in our Duke Otolaryngology of Raleighlocated in Raleigh, NCto be an integral member of the healthcare team to provide direct and indirect care to patients.

JOB DUTIES AND RESPONSIBILITIES:

• Communicates with supervising Audiologist to follow the care plan for each patient
• Appropriately instructs patient/caregiver
• Communicates expectations with patient/caregiver
• Obtains partial case history as appropriate
• Performs screening tests as appropriate
• Prepares patient for diagnostic testing and monitor performance during testing with the Audiologist
• Ensures patient is appropriately following instructions throughout testing procedures when assisting the Audiologist as needed
• Ensures patient safety throughout evaluation being performed by the Audiologist
• Provides patient support/comfort throughout testing being performed by the Audiologist as needed
• Prepares room, equipment, software and patient for fitting of hearing devices by the Audiologist
• Demonstrates knowledge and function of different hearing devices and accessories from a variety of manufacturers and associated software to prepare them forfitting and troubleshoots when malfunctioning
• Demonstrates knowledge and function for implementing Bluetooth connectivity from a variety of manufacturers (e.g. pairs hearing devices to phones and accessories, troubleshoots connectivity issues, etc.)

JOB ELIGIBILITY REQUIREMENTS:

• Work requires completion of a related 1-year technical school program.
• Generally, requires two years of experience in health care specialties; an additional two years of experience may be substituted for the technical school. Or an equivalent combination of relevant education and /or experience.

JOB HOURS:

The schedule for this position would be day shifts Monday to Friday.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.