Patient Care Technician - ENT

Duke Clinical Research Institute; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health is seeking a Patient Care Technician to join the Duke Otolaryngology of Raleigh team in Raleigh, NC. The technician will be integral to the healthcare team, providing direct and indirect patient care under the supervision of an Audiologist.

The role involves assisting with testing, prepping patients, and ensuring safety and comfort during procedures, with a focus on effective communication with patients and caregivers.

Qualifications

• Completion of a related 1-year technical school program.
• Generally, requires two years of experience in health care specialties; an additional two years may be substituted for the technical school.
• Or an equivalent combination of relevant education and /or experience.

Responsibilities

• Communicates with supervising Audiologist to follow the care plan for each patient
• Instructs patient/caregiver appropriately
• Communicates expectations with patient/caregiver
• Obtains partial case history as appropriate
• Performs screening tests as appropriate
• Prepares patient for diagnostic testing and monitors during testing with the Audiologist
• Ensures patient safety during evaluation by the Audiologist
• Provides patient support/comfort during testing by the Audiologist
• Administers patient questionnaires as directed by Audiologist
• Prepares room, equipment, software and patient for fitting of hearing devices by the Audiologist
• Demonstrates knowledge of different hearing devices and accessories and troubleshoots issues
• Demonstrates knowledge of Bluetooth connectivity with devices and troubleshooting

Skills

Patient care

Communication

Teamwork

Education

1-year technical school program

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION:

Duke Otolaryngology of Raleigh - 3480 Wake Forest Rd

JOB SUMMARY:

We are seeking a Patient Care Technician in our Duke Otolaryngology of Raleighlocated in Raleigh, NCto be an integral member of the healthcare team to provide direct and indirect care to patients.

JOB DUTIES AND RESPONSIBILITIES:

• Communicates with supervising Audiologist to follow the care plan for each patient
• Appropriately instructs patient/caregiver
• Communicates expectations with patient/caregiver
• Obtains partial case history as appropriate
• Performs screening tests as appropriate
• Prepares patient for diagnostic testing and monitor performance during testing with the Audiologist
• Ensures patient is appropriately following instructions throughout testing procedures when assisting the Audiologist as needed
• Ensures patient safety throughout evaluation being performed by the Audiologist
• Provides patient support/comfort throughout testing being performed by the Audiologist as needed
• Administers patient questionnaires as directed by Audiologist
• Prepares room, equipment, software and patient for fitting of hearing devices by the Audiologist
• Demonstrates knowledge and function of different hearing devices and accessories from a variety of manufacturers and associated software to prepare them forfitting and troubleshoots when malfunctioning
• Demonstrates knowledge and function for implementing Bluetooth connectivity from a variety of manufacturers (e.g. pairs hearing devices to phones and accessories, troubleshoots connectivity issues, etc.)

JOB ELIGIBILITY REQUIREMENTS:

• Work requires completion of a related 1-year technical school program.
• Generally, requires two years of experience in health care specialties; an additional two years of experience may be substituted for the technical school. Or an equivalent combination of relevant education and /or experience.

JOB HOURS:

The schedule for this position would be day shifts Monday to Friday.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.