Patient Care Technician- Acute Care for Elders

Baystate Health; Springfield (MA); On-site; USD 23,000 - 36,000; Part time

Job summary

Baystate Medical Center in Springfield, MA, seeks a Patient Care Technician (PCT) for Daly 6A – Acute Care for the Elderly. The role supports RNs with direct patient care, phlebotomy and EKGs, and unit operations in a busy elderly care unit.

The PCT works under RN supervision, handles bedside tasks, and participates in care planning while ensuring patient safety and comfort. Prior CNA/PCT training or experience is preferred, with several levels of advancement.

Qualifications

• Proficient in English (reading, writing, speaking).
• Strong interpersonal and communication skills.
• Ability to remain calm and professional in fast-paced or high-stress situations.
• Commitment to patient-centered care and team collaboration.

Responsibilities

• Deliver Direct Patient Care: hygiene, mobility support, skin care for elderly patients.
• Monitor and document vital signs and report changes promptly.
• Assist with procedures, dressing changes, and post-mortem care as directed by RN.
• Assist elimination needs and proper specimen labeling and transport.
• Perform and document Point of Care testing as required.
• Collaborate with care team and maintain patient safety protocols.
• Respond quickly to emergencies and maintain professional conduct.
• Participate in non-clinical team functions to improve unit efficiency.

Skills

English proficiency

Interpersonal skills

Calm under pressure

Team collaboration

Education

High school diploma or GED

CNA certification

Job description

Job Title: Patient Care Technician
Location: Baystate Medical Center – Springfield, MA
Department: Daly 6A – Acute Care for the Elderly
Shift: Days
Hours: 24 hours/week
Schedule Requirement: Every other weekend and holiday required

Certifications Required: American Heart Association BLS (CPR)

A resume is required to fully evaluate experience.

Join a Leading Healthcare Team at Baystate Health

Baystate Medical Center, a nationally recognized leader in patient safety and quality, is seeking a Patient Care Technician (PCT) to join our dedicated team in the Acute Care for the Elderly Unit on Daly 6A.

Baystate Health is the region’s only academic medical center and the leading tertiary care provider in western Massachusetts. Our team is committed to excellence, equity, and innovation in care. We value diversity, compassion, and collaboration, and provide a supportive environment where employees can grow and thrive in their careers.

Position Summary

Under the daily direction of a Registered Nurse (RN), the Patient Care Technician provides direct patient care and supports the clinical team in delivering high-quality, compassionate care. This role includes a variety of bedside responsibilities and technical tasks, including phlebotomy and EKGs. The PCT is expected to manage equipment, assist with procedures, and perform related duties as assigned.

Key Responsibilities

• Deliver Direct Patient Care: Provide hygiene, mobility support, skin care, and personal assistance tailored to the specific needs of elderly patients.

• Monitor and Document Vital Signs: Accurately record temperature, blood pressure, pulse, and other basic physiological parameters. Report any significant changes promptly.

• Support Treatments and Procedures: Perform or assist with procedures as directed, including dressing changes, post-mortem care, and physician-supported exams. Ensure proper patient identification prior to all interventions.

• Assist with Elimination Needs: Promptly provide access to or assist with bedpans, urinals, and emesis basins. Accurately label and send urine, stool, and sputum specimens within established timeframes.

• Point of Care Testing: Conduct and document POC testing as required. Monitor patient response and notify appropriate personnel of any concerns.

• Collaborate with the Care Team: Communicate observations and patient needs clearly to RNs and other team members. Foster a respectful, culturally sensitive environment.

• Respond to Emergencies: Act quickly and appropriately in emergency situations. Maintain constant awareness of patient safety protocols.

• Team Contribution: Actively participate in both clinical and non-clinical team functions. Support unit efficiency and contribute to a positive, team-oriented work culture.

• Special Assignments: Demonstrate competency in one-to-one patient observation and support department-specific care needs.

Qualifications

This position follows a career ladder structure. Final placement level will be determined by recruitment based on experience and qualifications.

Level I

• Preferred: Completion of Patient Care Technician training or CNA training.

Level II

• Required: Minimum of 1 year of patient care experience (experience may include acute care, long-term care, or specialty care).

Level III

• Required: High school diploma or GED.

• Required: 3+ years of patient care experience, and 1+ year as a Level II PCT at Baystate Health.

• Preferred: CNA certification.

Level IV

• Required: High school diploma or GED.

• Required: 4+ years of acute or specialty-specific patient care experience, and 1+ year as a Level III PCT at Baystate Health.

• Preferred: CNA certification.

Skills and Competencies

• Proficient in English (reading, writing, speaking)

• Strong interpersonal and communication skills

• Ability to remain calm and professional in fast-paced or high-stress situations

• Commitment to patient-centered care and team collaboration

Why Choose Baystate Health?

At Baystate, you’re more than an employee — you’re part of a community. We offer professional development opportunities, internal career mobility, and a culture where compassion and respect are at the heart of everything we do. Whether you’re starting your healthcare journey or building on years of experience, you belong at Baystate.

Our Compensation Philosophy

Baystate Health offers a competitive total compensation package including base pay, comprehensive benefits, and employee recognition programs. Compensation decisions are based on a range of factors including skills, experience, training, education, certifications, and internal equity. Please note, the base pay range does not reflect additional incentives or our robust benefits package.

Education:

Non-Graduate (Required)

Certifications:

Basic Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association, Certified Nurse Aide - OtherOtherOther

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate’s relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.01 - $20.80 - $25.87

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.