Patient Care Technician- Acute Care for Elders

100 Baystate Medical Center; United States; On-site; USD 23,000 - 36,000; Part time

Job summary

Baystate Health is seeking a Patient Care Technician for Baystate Medical Center in Springfield, MA. The role supports the Acute Care for the Elderly unit under the guidance of RNs, performing direct patient care, phlebotomy, EKGs, and related duties.

Schedule: 24 hours/week, days, every other weekend and holidays. Qualifications include high school diploma or GED and 1+ year of patient care experience; CPR/BLS certification is required.

Qualifications

• High school diploma or GED required.
• 1+ year of patient care experience preferred.
• CPR/BLS certification required or eligible for certification.

Responsibilities

• Provide direct patient care including hygiene, mobility support, and personal assistance.
• Monitor and document vital signs accurately and report changes.
• Assist with procedures, dressing changes, and post-procedure care.
• Support elimination needs and manage specimens per procedure.
• Conduct point-of-care testing and document results.
• Communicate observations clearly to RNs and team members.
• Respond promptly to emergencies and uphold patient safety protocols.
• Contribute to a collaborative, respectful team environment.

Skills

English proficiency

Interpersonal skills

Communication skills

Team collaboration

Education

High school diploma or GED

CNA certification (preferred)

Tools

EKG machine

Phlebotomy equipment

Job description

Job Title: Patient Care Technician Location: Baystate Medical Center – Springfield, MA Department: Daly 6A – Acute Care for the Elderly Shift: Days Hours: 24 hours/week Schedule Requirement: Every other weekend and holiday required Certifications Required: American Heart Association BLS (CPR) A resume is required to fully evaluate experience.

Join a Leading Healthcare Team at Baystate Health Baystate Medical Center, a nationally recognized leader in patient safety and quality, is seeking a Patient Care Technician (PCT) to join our dedicated team in the Acute Care for the Elderly Unit on Daly 6A. Baystate Health is the region’s only academic medical center and the leading tertiary care provider in western Massachusetts. Our team is committed to excellence, equity, and innovation in care. We value diversity, compassion, and collaboration, and provide a supportive environment where employees can grow and thrive in their careers.

Position Summary

Under the daily direction of a Registered Nurse (RN), the Patient Care Technician provides direct patient care and supports the clinical team in delivering high-quality, compassionate care. This role includes a variety of bedside responsibilities and technical tasks, including phlebotomy and EKGs. The PCT is expected to manage equipment, assist with procedures, and perform related duties as assigned.

Key Responsibilities

• Deliver Direct Patient Care: Provide hygiene, mobility support, skin care, and personal assistance tailored to the specific needs of elderly patients.
• Monitor and Document Vital Signs: Accurately record temperature, blood pressure, pulse, and other basic physiological parameters. Report any significant changes promptly.
• Support Treatments and Procedures: Perform or assist with procedures as directed, including dressing changes, post-mortem care, and physician-supported exams. Ensure proper patient identification prior to all interventions.
• Assist with Elimination Needs: Promptly provide access to or assist with bedpans, urinals, and emesis basins. Accurately label and send urine, stool, and sputum specimens within established timeframes.
• Point of Care Testing: Conduct and document POC testing as required. Monitor patient response and notify appropriate personnel of any concerns.
• Collaborate with the Care Team: Communicate observations and patient needs clearly to RNs and other team members. Foster a respectful, culturally sensitive environment.
• Respond to Emergencies: Act quickly and appropriately in emergency situations. Maintain constant awareness of patient safety protocols.
• Team Contribution: Actively participate in both clinical and non-clinical team functions. Support unit efficiency and contribute to a positive, team-oriented work culture.
• Special Assignments: Demonstrate competency in one-to-one patient observation and support department-specific care needs.

Qualifications

• This position follows a career ladder structure. Final placement level will be determined by recruitment based on experience and qualifications.
• Level I Preferred: Completion of Patient Care Technician training or CNA training.
• Level II Required: Minimum of 1 year of patient care experience (experience may include acute care, long-term care, or specialty care).
• Level III Required: High school diploma or GED. Required: 3+ years of patient care experience, and 1+ year as a Level II PCT at Baystate Health. Preferred: CNA certification.
• Level IV Required: High school diploma or GED. Required: 4+ years of acute or specialty-specific patient care experience, and 1+ year as a Level III PCT at Baystate Health. Preferred: CNA certification.

Skills and Competencies

• Proficient in English (reading, writing, speaking)
• Strong interpersonal and communication skills
• Ability to remain calm and professional in fast-paced or high-stress situations
• Commitment to patient-centered care and team collaboration

Why Choose Baystate Health?

At Baystate, you’re more than an employee — you’re part of a community. We offer professional development opportunities, internal career mobility, and a culture where compassion and respect are at the heart of everything we do. Whether you’re starting your healthcare journey or building on years of experience, you belong at Baystate.

Our Compensation Philosophy Baystate Health offers a competitive total compensation package including base pay, comprehensive benefits, and employee recognition programs. Compensation decisions are based on a range of factors including skills, experience, training, education, certifications, and internal equity. Please note, the base pay range does not reflect additional incentives or our robust benefits package. Build a career where your work matters.

Education: Non-Graduate (Required)

Certifications: Basic Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association, Certified Nurse Aide - OtherOtherOther

Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.01 - $20.80 - $25.87

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield